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Hi before you could use any cam for video chat your application software like netmeeting or yahoo or anything else needs to be configured for using your cam and only then its possible for others to see you . In any chat software there is setting or configuration option use this to config the cam to be used.
I had the same problem with the Extensa 5420-5687 as well, I went to the device manager and found my crystal eye webcam (there was a yellow exclaimation point on it) I tried to update the driver software by having it search automatically for the software, but it just said that it was up to date...that still didnt fix my problem. So i tried browsing my computer for the driver. I picked "let me pick from a list of drivers on my computer" I then clicked on "Acer crystal eye webcam" then i hit next, it then installed the updated driver. After that my webcam worked again!