On incoming calls our KX-T7630 is set to ring twice in reception and then commence to ring on all other phones. How can it be programmed so that we can manually change incoming calls to ring on all phones when the receptionist is away from her desk (night switching)? Thank you. Sue
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Re: Night switching for KX-T7630
You have 4 different modes of calling available to be programmed: DAY NIGHT BREAK and LUNCH. Your installer has to set up the ICD groups, but you can create a LUNCH group which looks like the day mode but rings all phones. The codes are accessed by dialing on the intercom *780x where 0 is day 1 is night 2 is lunch and 3 is break.
You may use the NIGHT mode in the daytime, but if you have voice mail, it will play the night greeting instead of a day greeting.
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There are a couple of ways. The easiest one is to use the Panasonic voice mail system which has an auto attendant built-in. It can be programmed to answer incoming calls, play a menu and let the caller dial extensions or ring the operator. If no one answers, it can take messages and provide the voice mail for the system. The TVA system has a LAN card that can send voice mail to email. It's optional in the TVA-50 and included in the 200.
A couple of ideas. Have the receptionist call you and verify that they are really at the extension you're calling. Then make sure you turn on Call Waiting Intercom on that phone. From the intercom on the reception phone, dial *7311 for Intercom and *7321 for Outside lines.
Now the phone will soft ring and visual indication when you get a second call if you're phone is busy.
If you've mapped a button to ring the receptionist and it's not working, you may have unprogrammed the button. That's reprogrammed by PROGRAM, the button and 1 plus the extrension (usually 101) and STORE or ENTER to save. PROGRAM exits programming.
When you say voice mail, do you mean your personal vmail box or the AutoAttendant? If so you'll need to login to the 998 mailbox and modify the "Custom Service" prompts (menu# 5-3). NOw as far as the ringing goes, you might try doing an extension data clear procedure by doing Intercom -> *790 (I think it's Intercom 7900 on the older systems). Otherwise you should call a local Panasonic Dealer for a service call. Contact me offline for a referral.
What you can do is go into the management console for your system and find the forwarding this is under extentions option 2 fwd/dnd select your extention number and on the bottom option FWD No Answer Time (s) set it to 10 or more and this will change the number of rings.
Did you do any programming? By default, the phones have SCO's mapped to each of the buttons, so you should be able to access all lines on all phones. Now, ICD groups control how they ring, and by default they don't exist.
Since your 76xx phone could be plugged into any of 5 phone systems running any version of the software, it would be best to contact your installer for programming.