Question about Disney D7500PDD Portable DVD Player

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Spinning CD icon and question mark

We purchased the Disney DVD players not even 2 months ago and they will not play a DVD. We have a spinning CD icon on the screen with a Question mark.  Could the optical reader possibly need cleaning to resolve this issue.s

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  • Anonymous Nov 12, 2008

    where do I find the cleaning tips

  • Becky F Dec 04, 2008

    I have the same problem. Spent $50 at a local repair shop and they said it can't be fixed. They said the optical reader was broken. Unit is less than a year old.

  • k_knea Jan 05, 2009

    I just bought the unit in may. The movies just don't read or they skip. I have tried new movies, and old movies. Only certain movies work, and it doesn't matter if they are scratched or brand new. I have tried to use alcohol to clean the lens as I did when I fixed Laptops, but it didn't matter.

  • Yukonmommy Jan 08, 2009

    We are having the same problem we just bought these for the kids for the holidays it worked the first time of us, but than has stopped. You can hear the disk spinning and when opened see it, there is a sound like the optical lense may be trying to work and read the disk but nothing just keeps spinning. Is this completely broken...Not so happy if it is

  • bjones20 Apr 02, 2009

    My wife tried our DVD player and sam thing happens. She has tried an Audio CD and it plays without a problem. Any ideas?

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Hello,
I am sorry for just now responding to your request. I would go ahead and clean the optical reader as this is the most likely problem. If you listen really close when the disc is loaded and it appears to spin up then the problem should not be your spindle motor. Clean the optical reader first and attempt to replay the dvd. Also check to make sure the dvd is not scratched or damaged in any way that would prevent the laser from picking it up and reading the disc. You can find details of how to clean the optical reader in my tips. Again, I am very sorry for my late response as I have been out of town. Let me know if you need further assistance.

Posted on Sep 13, 2008

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My niece's dvd player is having a no disc error. I can't even get a lens cleaner dvd to work.


Hello, Thanks for the opportunity to help.

When you said disc cleaner did not work what comes in our minds is a bad laser, or laser pico fuse went out on it.

Regularly people would just purchase a new unit at this point. No disc could also mean the unit is not spinning the disc fast enough to be able to be read.

If there is a warren ty on it witch I doubt you might want to have it honored as the last step.

1. Check and see if the disc is spinning (if not its the motor)

There are not many parts for this unit as disney contracted out there manufacturing to some knuckle head in china. Parts will not be abundant here.

If the lens cleaner did not work chances are the unit is past its prime.

Thanks for using fixya.com

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1 Answer

Disney D7500PDD Portable DVD Player doesnt spin DVD


Very Good Daniel,
if you are good with a srewdriver.. you could use a DVD from a computer and swap it to disney
Does the door to DVD slides out or pop the lid.
You still can swap if you are careful and you know what you are doing
I've done a few times.
Let me know in the future, if you can't, you can send to me for repair

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CHECK THE SPINDLE MOTOR,IF OK,GET THE LASER REPLACED

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I don't know what BOLT is, as I fixed my last DVD player 6 years ago at Sony. I think the Disney Format is Newer than your DVD player can read.

I remember Sony had a $5000.00 when new DVD player that was the first generation of DVD's. We would get them in for repair and the guy would say "My Radio Shack $99.00 plays all my DVD's but this $5K FIVE YEAR OLD unit won't play them....

There was NO fix for the problem. The New DVD's were beyond the capability of the 5 year old unit.

SO.. Is the Disney DVD a Blue Ray Disk? Or a new format that your older DVD can't read?

AL

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Can u help experts online?


Well to me either the Motor Hub or the Laser assembly needs to be replaced if no spinning then its the Motor hub if spinning and then its probably a dirty laser or a burnt out laser and needs either cleaning or replacement or it could have even come out of alignment which would also pose a issue.

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Disney dvd player wont play movies (dvd) but plays music (cd) fine


Might be the type of movie - some of them are only able to play "G" ratings. Try this: click <play> 1234 <play> It will likely unlock the dvd that is in and will begin to play. You will have to do the 'code' each time, or there's an unlock program you can purchase.

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have you asked for profesinl help or take it apart to fix the problem

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