We purchased the Disney DVD players not even 2 months ago and they will not play a DVD. We have a spinning CD icon on the screen with a Question mark. Could the optical reader possibly need cleaning to resolve this issue.s
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Re: Spinning CD icon and question mark
Hello, I am sorry for just now responding to your request. I would go ahead and clean the optical reader as this is the most likely problem. If you listen really close when the disc is loaded and it appears to spin up then the problem should not be your spindle motor. Clean the optical reader first and attempt to replay the dvd. Also check to make sure the dvd is not scratched or damaged in any way that would prevent the laser from picking it up and reading the disc. You can find details of how to clean the optical reader in my tips. Again, I am very sorry for my late response as I have been out of town. Let me know if you need further assistance.
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Very Good Daniel,
if you are good with a srewdriver.. you could use a DVD from a computer and swap it to disney
Does the door to DVD slides out or pop the lid.
You still can swap if you are careful and you know what you are doing
I've done a few times.
Let me know in the future, if you can't, you can send to me for repair
I don't know what BOLT is, as I fixed my last DVD player 6 years ago at Sony. I think the Disney Format is Newer than your DVD player can read.
I remember Sony had a $5000.00 when new DVD player that was the first generation of DVD's. We would get them in for repair and the guy would say "My Radio Shack $99.00 plays all my DVD's but this $5K FIVE YEAR OLD unit won't play them....
There was NO fix for the problem. The New DVD's were beyond the capability of the 5 year old unit.
SO.. Is the Disney DVD a Blue Ray Disk? Or a new format that your older DVD can't read?
Well to me either the Motor Hub or the Laser assembly needs to be replaced if no spinning then its the Motor hub if spinning and then its probably a dirty laser or a burnt out laser and needs either cleaning or replacement or it could have even come out of alignment which would also pose a issue.
Might be the type of movie - some of them are only able to play "G" ratings. Try this: click <play> 1234 <play> It will likely unlock the dvd that is in and will begin to play. You will have to do the 'code' each time, or there's an unlock program you can purchase.