Question about Disney D7500PDD Portable DVD Player

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Spinning CD icon and question mark

We purchased the Disney DVD players not even 2 months ago and they will not play a DVD. We have a spinning CD icon on the screen with a Question mark.  Could the optical reader possibly need cleaning to resolve this issue.s

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  • Anonymous Nov 12, 2008

    where do I find the cleaning tips

  • Becky F Dec 04, 2008

    I have the same problem. Spent $50 at a local repair shop and they said it can't be fixed. They said the optical reader was broken. Unit is less than a year old.

  • k_knea Jan 05, 2009

    I just bought the unit in may. The movies just don't read or they skip. I have tried new movies, and old movies. Only certain movies work, and it doesn't matter if they are scratched or brand new. I have tried to use alcohol to clean the lens as I did when I fixed Laptops, but it didn't matter.

  • Yukonmommy Jan 08, 2009

    We are having the same problem we just bought these for the kids for the holidays it worked the first time of us, but than has stopped. You can hear the disk spinning and when opened see it, there is a sound like the optical lense may be trying to work and read the disk but nothing just keeps spinning. Is this completely broken...Not so happy if it is

  • bjones20 Apr 02, 2009

    My wife tried our DVD player and sam thing happens. She has tried an Audio CD and it plays without a problem. Any ideas?

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Hello,
I am sorry for just now responding to your request. I would go ahead and clean the optical reader as this is the most likely problem. If you listen really close when the disc is loaded and it appears to spin up then the problem should not be your spindle motor. Clean the optical reader first and attempt to replay the dvd. Also check to make sure the dvd is not scratched or damaged in any way that would prevent the laser from picking it up and reading the disc. You can find details of how to clean the optical reader in my tips. Again, I am very sorry for my late response as I have been out of town. Let me know if you need further assistance.

Posted on Sep 13, 2008

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