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No sound with Skype and logitech webcam

Hi, I am not able to hear when Skype video conferencing with my friend. I can see them though.  At first they could not see me but then video started to work. I went and checked my sound on youtube and no sound worked. I unistalled the webcam and skype and still have no sound on my computer! I checked the control panel and everything seems fine! Help!! How do i get the sound to work...everything was normal until i installed the camera and skype. Thanks! Bridget

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You might find the Skype sound set-up guide useful :)

Posted on Sep 10, 2008

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You've got to use some video conferencing software to connect to your webcam to another computer with a webcam. Skype is a popular video conferencing application, and it's free for personal use.

The other computer must also be running Skype. When you install Skype, you'll signup for a Skype account (so will the other person). Just search for their username (once they have it and you know it) from within Skype to make a video connection.

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Launch the Logitech QuickCam or Webcam software on your computer. Verify that you see yourself Logitech Webcam software window. Close the software window. Sign in to Skype. Click the "Tools" menu and select "Options." Click "Video Settings," check the "Enable Skype Video" and "Start my video automatically when I am in a call" boxes. Select your Logitech QuickCam from the drop-down list. Your webcam should display video in the window. Click "Audio Settings" if your QuickCam has a built-in microphone and select it from the microphone drop-down list. Check the "Let Skype adjust my audio settings" box in "Audio Settings" so Skype recognizes your microphone. Click "Save" to save the options for your audio and video settings. Skype will close the options menu.

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My friend and I both have a logitech webcam.She can hear me, but I cannot hear her.We both did the mirco/speaker test.Whos end would the problem be on? Thankyou,Deb


Hi Deb,

It could be either one of you.

Make sure you both have the latest updates for the webcam and for the graphics card drivers in your computer.

Exit from any other program using the webcam. e.g. if you are using Skype to chat with your friend then Exit from the logitech camera software before starting the video call.

Click Start > Run and type dxdiag then press OK. You should have at least DirectX 9.0C.

Does this help?


May 07, 2010 | Logitech Webcam

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I have just bought a logitech webcem c250.i need to know how to connect in AIM etc


install the drivers, then plug in the webcam (in that order). in programs such as Skype, AIM, etc, that have video conferencing options there will usually be an option to choose the video source, sinple choose the C250.

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When I try to answer an incoming call no red light comes on in the Logitech camera. Have un-installed Skype and re-installed again. Advent QC6003 640GB Windows Vista -countryliving


Hi friend,

You need to check your camera is working or not ...if your camera is working then you need to update your window vista though by internet......second then update you skype software also.......

Dec 20, 2009 | Logitech Quickcam Chat Webcam

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My friend can't see me but she can hear me. I can see and hear he


If you have a conflict with your printer - disable the printer during cam sessions
make sure your cam is configured to Skype
  1. Start Skype.
  2. On the Tools menu, click Options.
  3. In the navigation pane of the Skype Options window, click Audio Settings.
  4. Select your Logitech device as the default microphone. For example, select Logitech e3500
  5. In the navigation pane of the Skype Options window, click Video Settings.
  6. Select your Logitech device as the default Webcam. For example, select Logitech e3500
  7. Click Save.
  8. Test logitech by making a Skype test call.

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We both see eachother and they can hear me but i cant hear them


It is an easy fix on Skype, I am assuming that is the program you are using for video conferencing. If not you will have to do just about the same thing to correct it. In Skype go to the tools selection on the top bar, select options from the menu, select audio settings and use the drop down selection list and change the source to the USB Mic on the camera from the current selection. You should be able to hear them once this is done. In other programs you need to do just about the same thing since windows uses the default mic. plug in the back of the computer. You just have to change it to the correct source for the mic. Good Luck, RAC

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i have had the same problem
so i was told to shut down any other programs that is not needed
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Hi,
I got this of Skype.
We are sorry to hear that you are having problems with Skype video.
Thank you for contacting Skype customer support about your video settings.
If you are using a Logitech webcam, please follow the steps below:
NB! To begin with please close Skype and make sure that you have unplugged the webcamera before installing the installation software that came with it.
1) Go to the control panel and open Add/Remove programs. Then from there uninstall any Logitech webcam software and Logitech webcam drivers from the list shown.
2) Download the latest drivers for your webcam from
http://www.logitech.com/index.cfm/405/&cl=roeu,en?prodcrid=405

3) Open the webcam installer package by double clicking it.
Now select: Custom installation (advanced) and click next. You are now given a choice whether you would like to install the software and drivers or just the drivers. Please select the second option (Logitech QuickCam drivers) then uncheck 'Enable VoIP Device Management' and click 'Next'. Accept the agreements and on the next page select 'I do not want to activate this Service' (Logitech destkop Messenger). Click 'Next' and the Logitech drivers should be installed. Restart your system and plug in your webcam. Your webcam should now be correctly installed.

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