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The mouse isnt working and actually have discovered that both the usb inputs at the back are inactive.Don't know how it happened or how I can fix

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I just wanna ask, have you tried the other ports of your desktop or laptop? If you did and its still not working, an issue of installation of drivers for your MOBO. Its seems to me, your USB Controller doesn't able to recognize your Type A USB port because the driver wasn't installed on your motherboard that needed by the O.S.

To check if the driver is installed, using your keyboard, press WinKey+Pause/break and the System Properties appear. Then click the Hardware Tab and click the Device Manager Button. Under the Device Manager, if you see any mark of question marks (colored yellow), this only means you still need to install some drivers needed by your MOBO.

One thing else, just to be sure, SP2 ( Service Pack ) also resolves major issues when it comes to USB problems. So you should be installing this on your system also.

=))

Posted on Sep 09, 2008

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Ok don't worry. Sounds like you need to Unplug the mouse for a sec then re-plug it back in to reset it. If the mouse is wireless then try replacing the batteries. Cause a wireless mouse can still turn on if batteries are weak but won't have enough power to connect to the receiver connect to the desktop/laptop. Try doing so and let me know if this solves your issue.

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On a desktop you can actually buy a usb 2.0 pci card that goes inside the computer in one of the pci slots. 2.0 is the way to go because otherwise you'll be getting a message about how your device can run faster if it was plugged into a usb 2.0 port.

Mar 23, 2012 | PC Desktops

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I cannot get my keyboard or my mouse to work with my dell computer. what can i do?


Please add more information to get specific assistance. Are these wireless devices? If wired, do they use USB or PS/2 connections.

For wireless devices, try replacing the batteries and resynching to the receiver. (You may want to check putting the receiver in different USB ports.)

For wired devices, disconnect and reconnect. For PS/2 devices, you will need to restart the computer to check if the devices work. For USB devices, try connecting to different USB ports.

Next step, try using a different keyboard and mouse (that work on another computer (stick to USB or PS/2 to match the current pair)). Try a wired set if the problem is with a wireless pair. If those work, continue diagnostics on the wireless keyboard and mouse. Check if the mouse and keyboard work on another computer. If they don't work with another computer, replace them.

If another USB keyboard and mouse pair don't work in any port, your USB ports may have failed. Check if even one port works enough to access the Device Manager. (Start > Control Panel > Hardware and Sound > Device Manager (Win7); similar directions in other versions of Windows) Check for a problem with the drivers (For USB ports, scroll down to the USB drivers and look for a triangle with a yellow exclamation point or red x). Try to update the driver or roll it back. If that doesn't help and one USB port works, a USB hub may solve the problem.

Otherwise if the USB or PS/2 ports do not work with any devices and the driver fix doesn't work, then I'd suspect a problem with the ports on the motherboard. Replace the motherboard/computer.

I hope this helps.

Cindy Wells

Sep 12, 2011 | Dell PC Desktops

2 Answers

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It sounds like you have a faulty usb connection inside your laptop, Try putting mouse into another usb jack onto your laptop, or try connecting something else ie camera, phone to the usb you have been using for your mouse. If all is well when connecting another device to same usb, It maybe a fault with the mouse itself and not your laptops usb. Let me know if you connect another device if problem happens the same or if it works. If it works it's a fault with your mouse. Maybe a break in the mouse wire.
Hope this helps, If you need anymore info please just ask away and I'll be happy to try and help and resolve this issue for you.

Mar 06, 2011 | PC Desktops

1 Answer

Have a pcl wl01, both usb & mouse lights on, pc will not acknowledge...nor will update mouse driver help..


Start button ---> Settings ---> Control Panel ---> System ---> Hardware Tab ---> Device Manager

Locate the "Mouse and other pointers", expand menu, and uninstall all mouse/pointers. Power down, plug in the mouse, and re-boot. Allow Windows to discover new hardware (the mouse) and it will install a generic driver to runthe peripheral. You can then go back to the device manager, right-click on the mouse, and update the driver if necessary!

If this does not work, you may have a problem with the USB hub... follow the same instructions as above, but remove the USB (at the bottom of the list). By allowing Windows to discover new hardware, you'll at least get a basic-functioning driver that you can then upgrade/update later!

Hope this helps!

-- RT

Sep 03, 2009 | PC Desktops

1 Answer

I have just bought an acer laptop and am trying to connect a mouse to it by using a ps2 mouse with a ps2 to usb adapter. i have plugged usb mouse in usb port next power socket bu mouse isnt working can u...


Hello ironside,

Some PS/2 mice do not work with a USB adapter. They are designed to work only through the PS/2 port. It could be that you have one of those. If you are using a port replicator, try instead, to plug the mouse directly to the USB with the adapter.

If that does not work, your best bet, in my honest opinion, is to purchase a USB mouse. There are many varieties available and not too expensive either. I don't recommend the wireless varieties, as they always have some problem or the other in the long run..

Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! or Helpful rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
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Apr 21, 2008 | PC Desktops

1 Answer

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Hello.

Please install all the driver of your system maybe this can resolve the problems. However if this not work then, you have to reinstall the operating system and also the drivers. refer here for windows installation procedure. http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

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Mar 26, 2008 | PC Desktops

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Appears to be a bad motherboard. Replace it.

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2 Answers

HELLO


is your mouse and keyboard plugged into a PS2 connector http://en.wikipedia.org/wiki/Image:Ps-2-ports.jpg
look inside of your case and see if any capacitors are buldging on your motherboard the tops of the capacitors should be level/flat if they're ok, sounds like they are going, look for brown rusty color also around tops of capacitors, might be your outputs are going. If you have your mouse and keyboard plugged into ps2 ports try a USB Mouse and keyboard, borrow one first or buy a usb laser mouse for $12 worth a try even if your ps2 ports are blown, use the usb ports for mouse/keys ;)

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