Question about HP OfficeJet V40 All-In-One InkJet Printer

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"incorrect color cartridge installed" message

Printer worked great, all of a sudden, this message scrolled across and I cannot use the v40. I have cleaned all I can think of. I hate to junk it and buy a new one. Help!!

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  • miraclenine Sep 11, 2008

    Only two days later, my v40 has the same problem after an apparent power outage--won't print or copy, and won't even print the sheet to realign cartridges, just keeps scrolling the "incorrect color cartridge" message. In seven years, this is the first time I've seen that message. I've been able to get rid of a lot of past problems with this printer by trial and error, but nothing works with this one.

  • miraclenine Sep 11, 2008

    Same problem here, two days later. In seven years I've never had this message or the resulting problems before. I've always been able to get my v40 going again with trial and error, but this one is stumping me.

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I have the same problem and I am looking for a solution also. I stopped using the printer for some time and then purchased some refurbished cartridges and hooked it back up. Prior to this I never had a problem except for paper not feeding correctly from the top feeder. Anyway the way I was able to get around this was to send a fax, once the fax was completed the printer was ready. Of course someone turns it off etc I am back to the problem on start up. The fax trick no longer works for me but might work for someone else. If anyone has the solution please post it.

Posted on Oct 22, 2008

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