Question about Kenmore Elite 45986 Front Load Washer

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Door Lock Problem

I have a Kenmore HE4t front-loading washer with a door lock that is stuck in the locked position. We can still wash clothes and everything works fine if we use a chair to keep the door propped shut. We were getting the F11 and DL codes before this happened. We have figured out how to get the bottom panel open, but not sure what to do next. Please help! Thanks in advance if you know how to fix this.

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  • ajstephens Sep 09, 2008

    When I pull the tab, the door does not unlock. We also tried the diagnostics and no alarm codes were given and the door does not trigger itself to lock or unlock. I am guessing I need to replace the door latch but want to be sure first before I order a new part.

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With panel off reach up to lock location pull down on small tab door latch will click (at this point door would pop open if it were closed ) retry operation to see if ok if code dl reappear may to replace door lock if f11 may need new control module under top rear..ck wires first ..good luck

Posted on Sep 09, 2008

  • oldfixer Sep 09, 2008

    good chance the door latch is bad but first be sure strike on door is not broken also look for small button on door frame it could be broke ..also if you hear no noise from lock when using diagnostics could be possible control module..there was a problem with connectors along front edge when door tried to lock a slight click could be heard but no lock operation if you wiggled the connectors (pink i think) the lock would activate..may try that first..if wiggling helps try shimming connection in postion or else ..change the module..let me know results ..good luck

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