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My screen on my NEW gateway laptop has cracked and spidered down the ENTIRE screen so I can no long use it..I have only had this laptop for A MONTH AND A HALF! No one at gateway will help with this problem..What is the deal???

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You or someone who has had the laptop has obviously dropped the laptop or sat something heavy on top of the laptop there is no way the would randomly happen.

Posted on Sep 09, 2008

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Ignore it.

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Can laptop screen spider crack without being dropped?


Hello,

One of a few things may have happened. When the laptop was closed last, there may have been something on the keyboard (pen, toothpick etc) that could have caused the crack - The laptop may have received an impact that she was not aware of - the crack may have been pre-existing (cracked slightly a while ago) and finally gave way. Here's something else I have encountered......When she opens and closes the laptop, does she usually lift the lcd from one corner only, both corners at the same time, or from the centre? If you open a laptop by one corner of the lcd only, you are flexing the lcd every time, and this can weaken it and eventually cause a crack. Also, if you try to open the laptop from one corner, and the lid is still latched, this flexes the lcd as well. Anyhow, Unless your warranty will cover it, go to www.laptopscreens.com
and order a new lcd panel. I have ordered from this site a few times now, and their prices are by far the best I have ever seen ($80 average). Order the screen, and if you're not comfortable installing it yourself, take it to a good service shop and have it done.

Hope this helps!

Joe

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I dropped my dell notebook on the floor. The screen is 80% frozen however when I turn it off and reboot I can tell from the little corner I can see that the computer function but the screen stays stuck....


Try connecting an external monitor to your laptop via the 15 pin VGA connector located on the left side of the laptop.If the laptop display is normal on the external monitor then most likely your LCD (liquid crystal display) panel is damaged and needs to be replaced. The spider web effect is due to cracked display panel.

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Laptop won't power on with ac adapter or battery


Could be a combination of things.

1) Battery is low. Not enough power to turn the laptop on.
Caused by;

2) AC adapter has a plug on the end of the cable. The plug plugs into a DC Power Jack on the laptop.

The DC Power Jack is bad.

2a) The DC Power Jack has a bad connection to the motherboard, (Cracked solder joints), and/or the jack itself is bad.

2b) Center Pin is loose in the jack's mount.
The back of the Center Pin where it mounts has become loose.

2c) The plastic body of the jack, which composes the jack's case, is cracked. This allows movement of the Center Pin.

2b, and 2c cause a bad connection with the AC adapter plug.

No charge to the Battery, no power to the laptop.

http://www.laptopjacks.com/view_part/For-Gateway-MX6920-DC-Power-Jack-GW51425.html

[ If this is the case the DC Power Jack needs to be resoldered to the motherboard. The cracked solder joints need to be re-melted, (Reflowed)
Entire laptop needs to be disassembled down to the bare motherboard in your hand.
(No Processor, Ram Memory, or any adapter cards mounted to the motherboard. Nada)

OR,
The DC Power jack needs to be replaced.
This entails disassembling the entire laptop, down to just the motherboard in your hand. (Same as above)

The old DC Power Jack is de-soldered, and a new one soldered in place.

Very FEW computer repair shops have the necessary skill level.
They just want to replace the entire motherboard.
IF one is available.
More Ka-Ching for them also. ]

3) The AC adapter is bad.
Not providing power to the laptop, to charge the Battery, nor give power to the laptop without the Battery.

AC adapter cord from adapter to plug, which plugs into the laptop, (DC Power Jack), may have a break in it.

May be an intermittent contact provided by wiggling the cord.
If this is the case the wires have stretched, and broken.
Wiggling causes the wires to briefly touch, and make contact.

Where this cord meets the plug itself. A lot of times there is a break in the wires in this area.

Solution is to replace the AC adapter. There are universal AC adapters you can buy, or perhaps Gateway still has some for sale.
(Ka-Ching)

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I have a cracked/spidered screen going on. How did it happen & can it be fixed?


> how did it happen?

Physical force sufficient to "crack" the glass.

> can it be fixed?

Yes, by taking the computer to a qualified technician, for removal of the broken screen, ordering of a new screen, and installation of the new screen.

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