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well ithink tou are using the ADF to copy something...you will have to clean the scanner glass(not the scan bed but when you lift the ADF cover you will see a scanner glass about inch wide)...it should resove your concern...
The narrow glass section at the left of the flat bed scanner glass is shaped concave to route the paper back up to the tray if you are using the document feeder. Right above this is a spring loaded paper guide that puts slight pressure on the paper as it is fed through. If the cover of the scanner is not closing completely it will miss guide the paper. I would check that there is nothing on the flatbed or in the hinge section that is keeping the cover lifted slightly. The hinges do extend for copying books, so it may have jammed in the up position causing your problem. Good luck!
If you lift the scanner cover, you should see an area on the right end of the platen glass marked at the edge with arrows as Read Area. This is the area used when documents are scanned through the auto feed. Make sure that the glass is completely clean in this area, as any dirt will show up as a line on the copied image.
I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force while the original is feeding. It appeared the problem is resolved. I have no idea what the problem is, however I think if this work for few months at a time is fine by me.
General The Automatic Document Feeder (ADF) will need to be removed before the glass can be removed. You will also need a T10 Torx head driver approximately 6" long. Driver handles that accept removable bits may be too large in diameter for this particular job.
Removing the automatic document Feeder (ADF) 1. Hinge the ADF upward as if you are going to manually scan a document. 2. In the hinge area there is two black pull latches. Pull them up and lift the ADF straight up to remove it. Some side-to-side rocking may be necessary before it will disengage.
Removing the Scanner Glass 1. Remove the four T10 Torx head screws around the perimeter of glass, i.e. two in the ADF hinge area and one on the right and left. 2. Remove the Control Panel overlay. It pries off. 3. Open the printer as if you are going to access the cartridges and disengage the support legs. Two latches at the base of each leg must be pried outward with a slot style screwdriver to disconnect them. The scanner assembly will now "flop" freely, so steady it while removing the four screws on the underside.
Note: The screw in the front is hidden under the piece that you grasp to gain cartridge access. Two latches must be released to remove it. The screw can now be seen using a flashlight but may be obscured by some wires.
Clean the underside of the glass, giving particular attention to the white strip. Then clean the scanner bulb (gently, its thin glass) and the mirror(s) with a cotton swab sparingly moistened with Windex or a similar cleaner.