Question about Tomtom GO 700 GPS Receiver

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TomTom GO700 When I turn on my TomTom all I get is a picture of a TomTom and a flashing red cross. I have tryed to back-up and restore using TomTom home 2 and also tryed to reset with no success... I wanted toupdate an address but something happened now all I get is a red cross and a picture of tomtom. I tried to back up and restore but nothing

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  • leon_poh Sep 17, 2008

    I have the same problem and tried to reset and remove teh card. nothing is happening with it,

    what else can i do?

  • william_m792 May 16, 2009

    i have the same proble with my tom tom 700 not loading and then a red circle appers with a red cross on it, i have tryed reseting in and nothing !!

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  • 19,396 Answers

Hi there

This happens because files on your card are corrupted after an unsuccessful download.
If you have a card backup at hand, put the card into a computer, format it , and restore backup.
After that the TOMTOM will restart working normally.

If you did not make a copy or backup of the original card, or you cannot reach the computer hosting the last backup.Then follow the procedure below to restore your data :

1. Uninstall the application



2. Reinstall the application


TomTom GO700 - attention_25.gif We highly recommend backing up your device before continuing.
This will preserve any maps and voices you may have purchased.
1. Connect your device to your computer.
2. Go to Computer (Vista), My Computer (XP) or your Desktop (Mac).
3. Double-click the TomTom disk drive to open your TomTom.
4. Make sure that hidden folders and files are shown. To do this:

  • Vista: Go to Organize > Folder and Search Options, click on the View tab and select the option Show hidden files and folders.
2053_01.gif
  • XP: Tools > Folder Options..., click on the View tab and select the option Show hidden files and folders.
2053_02.gif
  • Mac: With the exception of some system files, your Mac should already show all hidden files and folders on the TomTom drive.
5. Identify the map folders on the TomTom. These are named for countries or regions such as USA_and_Canada, North_America or any other country or geographical region.
6. Delete all files EXCEPT these map folder(s) and the folder titled ASR, if it exists (the ASR folder will not appear on every device).
7. Properly disconnect the TomTom from the computer and exit TomTom HOME, if it is open.
  • Vista/XP: Right-click the TomTom drive and choose Eject.
  • Mac: Drag the TomTom drive to your Trash.
8. When the TomTom boots you should see a screen with the flashing X.
Proceed to reinstall the application (below):


Posted on May 01, 2009

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This means the application has not loaded or it has an issue with the application. Download the full instructions from tomtom website to reinstall you tomtom with fresh application and program etc. YOU MUST back up your device first and ensure you have a copya of the map as you cannot download this. make a backup first and use tomtom home program to install the new application, copy your map back to the device etc. the instructions from tomtom are pretty straightforward to follow. Also contacting tomtom support will get you help in reinstalling the application.

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1 Answer

My tomtom go 700 is about 5 years old and i need to update the maps how do i start?


1.First of all check that TOMTOM actually still support this product and only perform updates using a wired network connection - WIFI can drop out and corrupt the downloads
2.Then see if they actually are supplying a new map for the 700
3.Without activating TOMTOM Home, plug your GO700 into your PC and let it recognise the 'drive assignment'
4.Take a FULL backup of all files on the TOMTOM 2Gb disk on your PC NOTE: this is totally separate and additional to any backups you might make with TOMTOM Home.
5.Disconnect your TOMTOM
6.Start your TOMTOM Home software and perform an update check from the 'help' drop down menu
7.Once you have this updated connect your TOMTOM
8.Perform a full backup again with the TOMTOM Home software
9.Search using TOMTOM Home for any GO700 application software updates and install these (NOTE - ONLY INSTALL THE APPLICATION UPDATES)
10.Reboot your GO700 to make sure that it works with any application updates
11.Re-connect your TOMTOM and this time perform a search for map updates to purchase and follow the instructions.
12.It is very likely that TOMTOM Home will say that there is not enough space on the drive to install the new map, it will follow an automatic process to remove your old map and then install the new one that you have purchased on lne from TOMTOM.
13. If Home has installed your new map correctly, when you log off and disconnect your GO700 it should then initialise - the long time bar rebuidling the maps and then start up normally. It can be necessary to reset your GO700 using the rest button under the base.

GOOD LUCK, This is currently a very messy process but one which seems to work for recovering the GO700 in the event of a failure, TOMTOM have been hopeless for me in getting any maps installed on a GO700, so this is my way of getting round their lousy support service.

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1 Answer

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your unit is dead .....the problem you are having is a dead memory inside your unit you will have to send it back to tom tom to get it fixed there is no way of fixing it yourself

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1 Answer

Showing "X" and wont go to home menu


If your device only shows a cross after you turn it on, the TomTom application is not installed or cannot be found.

654_01.gif 654_02.gif

Visit this webpage for instructions on how to fix your GPS .
TomTom ONE support-- Device shows a flashing cross when turned on

Glad to have helped you !

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1 Answer

When turns on shows a computer screen and red cross


Hi there

This happens because files on your card are corrupted after an unsuccessful download.
If you have a card backup at hand, put the card into a computer, format it , and restore backup.
After that the TOMTOM will restart working normally.

If you did not make a copy or backup of the original card, or you cannot reach the computer hosting the last backup.Then follow the procedure below to restore your data :

1. Uninstall the application



2. Reinstall the application


attention_25.gif We highly recommend backing up your device before continuing. questionmark_25.gif
This will preserve any maps and voices you may have purchased.
1. Connect your device to your computer.
2. Go to Computer (Vista), My Computer (XP) or your Desktop (Mac).
3. Double-click the TomTom disk drive to open your TomTom.
4. Make sure that hidden folders and files are shown. To do this:
  • Vista: Go to Organize > Folder and Search Options, click on the View tab and select the option Show hidden files and folders.
2053_01.gif
  • XP: Tools > Folder Options..., click on the View tab and select the option Show hidden files and folders.
2053_02.gif
  • Mac: With the exception of some system files, your Mac should already show all hidden files and folders on the TomTom drive.
5. Identify the map folders on the TomTom. These are named for countries or regions such as USA_and_Canada, North_America or any other country or geographical region.
6. Delete all files EXCEPT these map folder(s) and the folder titled ASR, if it exists (the ASR folder will not appear on every device).
7. Properly disconnect the TomTom from the computer and exit TomTom HOME, if it is open.
  • Vista/XP: Right-click the TomTom drive and choose Eject.
  • Mac: Drag the TomTom drive to your Trash.
8. When the TomTom boots you should see a screen with the flashing X.
Proceed to reinstall the application (below):


ico_close.gif

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