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09-700 Toner Supplying Error RAP The toner module has stopped supplying toner to the xerographic module.
Procedure WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. 1. Check that the tape seal has been removed from the xerographic module, PL 9.10 Item 1. 2. Remove the toner module, PL 9.10 Item 2. Check that the locking lever opens and closes the toner shutter. 3. Install new components as necessary: • Toner module, PL 9.10 Item 2. • Xerographic module, PL 9.10 Item 1.
You have to twist them clockwise and then counter clockwise. There is a locating pin they stick on in back, All I can say is twist and pull.
You can try opening the right side door and sliding a thin bladed screwdriver in there to assist in lostening it .
That is not uncommon and is frustraiting.
There are a couple of different cartridges for those machines. One is a "sold" the other "metered" if the cartridge part number is different it will give you that message. Also remove the cartridge and shine a falshlight into the machine . Look all the way to the back and locate the springs, they make contact with the cartridge. Try gently stretching them to see if they area making good contact.
i'm going to try to explain this in english even tought is not my native language, i had the same problem with my xerox 4150, when i bought a new cartridge it worked perfectly but at some point it stoped working, and it says in the screen something like "remove toner cartridge and reinstall", the problem was that the chip (is like a sticker under the toner) was in bad position from factory, a men who worked in xerox told me that there was a lot of toner cartridge that came with this problem, and this chip is ultrasonic or something like that because it never make contact with the printer circuit, so the fact is that you only have to remove and re-paste the chip in the correct position, but you have to do it several times until it works, that's how i repaired it...
You wont find any tape on the cartridge. There is none. That is an improper message. It is possible the ink cartridge will solve it, but it is more likely that one of the springs located in the copier where the back of the toner cartridge inserts is bent and not making proper contact with the toner cartridge. I have seen that cause that very problem several times. Because you are receiving that message about the tape. That strongly suggests that you need to have the machine firmware updated to the current version. Sound like the machine you have has an older version of the machine firmware. You can find the firmware and installation instructions at Xerox.com. It will be under Drivers and Downloads.
A J3 means the toner cartridge is not compatible. That is the what the J3 message means.
Make sure the correct cartridge has been installed. For example, a Pro16 Toner Cartridge looks very similar and will fit in the machine, but it will display a J3 fault. Install a known correct Toner Cartridge if you suspect the cartridge in the machine is the problem. If the wrong Toner Cartridge has been used, the correct cartridge needs to be ordered and installed in the machine
It is possible the chip on the back of the cartridge is bad. Have you tried reseating the cartridge? Maybe it is just loose.
The seal tape might be inside the cartridge, attached to a pull-tab.
I am only specifically familiar with the HP toner cartridges, which have a colored plastic pull-tab attached to the tape which seals the toner drum during transit. You have to pull on the tab which in turns yanks the sealing tape out after it.
Each HP cartridge has a small instruction sheet included which shows the location of the pull-tab. Perhaps your Xerox cartridge came with a similar diagram sheet?
Call 1-800-821-2797. Thats a machine software issue.. Here is the note on it.
The DRUM and TONER cartridges are not installed correctly. Web page indicates replace %0 empty cartridges. The Machine doesn't copy.
Firmware and work-process problem.
Fixed! Did not fix.
Don t worry about cartridges. They are safe. Upgrade firmware.
The message goes away and machine copies