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See this tip posted here on this site. It may explain what is going on. copy this address into a new window --
http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem If that does not work go here and download the Sandisk utility.http://kb.sandisk.com/app/answers/detail/a_id/156
Check the version of the player:
Go to Settings > System Info.
Information for the firmware version and SD cards support: For 01.xx.xx firmware (c200 version 1) - up to 2GB microSD cards For 03.xx.xx firmware (c200 version 2) - up to 4GB microSDHC cards Note: Firmware is not interchangeable.
For deleting files connect your player with the computer. When running Windows Media Player 11:
1. Check the automatic SYNC routine for your player. How to get to the SET UP SYNC When viewing WMP11 in full mode select SYNC or LIBRARY in the top of WMP11, seeing the Sansa player listed on the left. Right click on the player and select SET UP SYNC...to go to the SYNC options.
When "Sync this device automatically" is selected, all playlist in the computers' Library will be transferred to the player again, even the previous deleted files. Disable this function to prevent unwanted SYNC.
2. Remove playlists from the library in set up sync, to get the playlists you would like to keep on the player.
Hook up your mp3 player to your computer
Go to your desktop and double left click on "My Computer"
When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there.
Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible.
Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release, right click and then click on "Delete"
Now you mp3 player should be clear of the files/songs you do not want.
I hope this helps
MINIMUM SYSTEM REQUIREMENTS
Windows XP SP1
Windows Media Player 10
Intel Pentium class PC or higher
USB 2.0 port required for hi-speed transfer
CONNECTING AND TRANSFERRING
Connect to your Computer
1. Connect the small USB Cable Connector to the USB port on your computer, and then plug the larger
Cable Dock Connector in to your Sansa c200 port.
2. Once connected to computer, it should be detected by the operating system automatically and is
shown as an additional drive called “Sansa c200”.
SANSA MEDIA CONVERTER
You will need to use Sansa Media Converter to transfer photos to your Sansa c200. Insert your SanDisk
CD and select Sansa Media Converter to install it to your PC. Then you can load your personal photos
onto your Sansa c200 by using Sansa Media Converter.
To transfer music to your Sansa c200:
1. Connect Sansa c200 to the computer.
2. Drag and drop files from your computer to Sansa c200 by using a variety of music software
programs to transfer/synchronize your files.
3. In MTP mode as long as the files are WMA or MP3, they can be dragged into the Media folder.
Otherwise, they can be dragged into the Data folder (these files will not appear on the player).
4. In MSC mode, files/folders can be dragged/copied to the device.
the reason it doesn't show the track version is because you changed the ID3 tag (which is something inside the music file, not the actual file name). Try using winamp to delete your songs, it will read all the ID3 tags properly and show you the track version names
Sandisk provides "how-to" videos for everything Sansa related
Do you use windows media player 10 or 11 to sync music into the mp3 player? and have you updated firmware? Go to sansa.com and download a firmware updater and then try formatting the mp3 player, use WM and click on the arrow below sync and go to format.