Hi there,
Sorry to hear you're having difficulties with your DC25. The wand is engineered to retract automatically back down inside the hose when you replace the wand assembly on the machine. You can see the correct way to do this in the user guide supplied with the cleaner - in case you don't have this to hand, you can download a copy here:
http://media.dyson.com/downloads/us/floorcare/manuals/dc25_opmanual_usa.pdf
If you're experiencing resistance when you try to retract the wand, check that the hose isn't twisted - this can restrict the motion of the wand, and will make it difficult to remove the wand assembly from the cleaner. In this case, do not force the wand down into place, but remove it from the machine again and allow the hose to straighten itself out before replacing it.
Hopefully this information should help you resolve your issue - however, if you're still concerned, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
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