Question about Frigidaire ATF6000ES Front Load Washer
Unit is loaded, power on, water on, lights on set for normal wash, door locks, but not start. No problems until, unit 14 months in two adult household.
Even if your warranty was for 1 year and you are at 14 months.
Frigidaire will satisfy your problem with no cost to you.
You have to be calm and schmooze them a little!
Here is what you must do!
I do this a lot for my customers!
We are a family business for over 65 years
You get together all the service invoices and organize your self with the sales slip and service slips and call GE.
Ask customer service for a supervisor!
Then we are going to get them to do a whats called a "PUSH-PULL"!!!!!
You tell them when you bought it and how many times service has been to your rescue! With documentation of dates
Be calm, nice and reserved! BUT FIRM!
You want them to replace this lemon with a brand new machine! And ask them if this is a model flaw .That you want another machine with an up grade so you are not going to go through this again with this model!
WARRANTY TIME MEANS NOTHING WITH DOCUMENTATION!
IT'S EASIER TO KEEP THE CUSTOMERS YOU HAVE THAN FIND NEW ONES TODAY!!!!!!
EVERY DAY GE OR SOME OTHER MANUFACTURE ASKS DEALERS TO DO A , "PUSH PULL".
THEY PAY US TO ORDER AND DELIVER AND PICK UP THE LEMON FOR RETURN TO THEM!
NO COST TO THE CUSTOMER!
Not even delivery.No matter what the dealer says to you about money! No money, honey! Got me?The companies forbid the dealers from taking any money from the push pull customer !
They pay us!!!
Unless you want to tip the guys on the truck.
Some times I've told my customer that when it's a lot past warranty that for good measure, Tell them,
"I just took a loan to remodel my whole kitchen, and I have gutted the kitchen and found all my stainless steel Ge profile appliances that I am ready to purchase BUT !
But I cannot in good faith follow through with this buy until I see that GE does indeed back up their product!
Your going to love the service and being in control!
You are fine now!
All will be right!
JUST , NO MATTER WHAT HAPPENS CALM, SMOOTH, QUIET, AND HAVE A NICE PLEASANT ATTITUDE. ANGER GETS US NOTHING! iF SOMEONE WILL NOT PLAY BALL, YOU POLITLY ASK FOR THE SUPERVISORS SUPERVISOR!
AND ASK THEM TO SPELL THEIR NAMES AND ID # TO YOU SLOWLY!! THEN WRITE THEM DOWN!
I LOVE THIS!
MY COMPLIMENTS, NGAFM
PLEASE GIVE ME THE BEST RATING HERE ON FIXYA.COM BEFORE YOU SIGN OFF!
My web site is www.nastasisfurniture.com
We started with appliances 65 years ago and still sell them TOO!
Posted on Sep 09, 2008
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