Question about Xerox Phaser 8400 Laser Printer

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Error code 37,002.47:45116

The printer was doing fine one day and the next day it came on with this code and does nothing.

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  • jackiecotesh Sep 19, 2008

    My printer did the same thing. It says it needs to be serviced, even though it was fine the day before. The night before it said this we had power outages- i wonder if it is related. Does anybody have an answer? I don't want to pay to have it serviced if there is nothing wrong (since it WAS fine the day before!).


    Thanks so much!

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37,002.47: PEST Error - Left jetstack disconnect. The left jetstack is not drawing the expected power from the supply.

Try turning the printer off for 10 minutes or so, then turn back on. If the error happens again you will need to have the printhead replaced.

Make sure the printer is plugged directly into a wall outlet, not a surge protector or multi-outlet strip. These devices will not let enough power reach the machine, causing most of the 37 series of errors.

Posted on Jan 17, 2009

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It seems that you have tried most of the troubleshooting steps to identify and fix the problem. But try to replace your black cartridge with a new genuine Lexmark cartridge to determine if it's a faulty cartridge issue.
You may also contact Lexmark Technical Support Center for additional assistance.

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Step Action 1 Turn off the printer and let the printer sit, powered off, for one minute. 2 Power the printer back on. 3 If the 917 error does not return on power-up, try printing a few pages. If the error does not return during printing, this may have been an isolated incident. Continue using the printer as before, but pay close attention to it for the next few days to see if the error returns. 4
If the error returns on power-up, as soon as you try to print, or re-appears at a later time, inspect the transfer roller. (Click the links in the steps below for images.)

  1. Turn the printer off.

  2. Open both the lower front cover and the upper front cover of the printer.

  3. Remove the toner cartridge and place it aside.

  4. Look at the transfer roller. Make sure nothing is stuck on the roller or wrapped around it. If you find any obstruction, try your best to remove it without damaging the transfer roller or knocking the roller loose.

  5. Make sure the transfer roller is not loose or damaged. If the roller is damaged, the roller will need to be replaced. Please contact Lexmark Technical Support or a local authorized service provider for further assistance.

  6. Spin the transfer roller. Make sure it spins freely.

  7. If the transfer roller appears to be fine, reinstall the toner cartridge and power the printer back on.

  8. Try printing again to see if the error message returns.

If the 917 error still will not clear, or if the error continues to occur intermittently, the printer will likely require service. Please contact Lexmark Technical Support or a local authorized service provider for further assistance. See Contacting Lexmark below for more information.

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Epson R220 won't print. Paper feeds through OK, print head moves as if printing but no ink comes out. Tried several sets of cartridges and this makes no difference. Cartridges are recognised fine and no...


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My Lexmark T522 printer is showing: 954 Service, NURAM Failure


info from the lexmark site:hope it helps!
Printer is Posting a 953 or 954 Service NVRAM Failure Message ID: ENUS9756
To clear an NVRAM error message: 
Turn the printer off. 
Leave it powered off for at least a minute to give it a chance to reset, then power it back on. 
If that clears the error, continue using the printer but keep an eye on it for the next day or two to see if the error returns. If the error does not return, the printer should be fine.
If the NVRAM error does return, you can try resetting the printer's NVRAM as follows:
Turn the printer off. 
Now press and hold down the right Menu arrow button (>), the Select button, and the Go button at the same time. 
While continuing to hold all three of these buttons down, turn on the printer. 
Keep holding down the buttons until the printer displays Clearing NVRAM or Restoring Factory Defaults, indicating that the printer is performing an NVRAM clear. You can release the buttons at this point. WARNING! Do not power off the printer during this process. 
When the printer has finished the NVRAM clear, it should return to the Ready mode. 
If the printer has not gone back to Ready after fifteen minutes, turn off the printer and then turn it back on again as you normally would.
If these steps do not clear the NVRAM error, there may be an issue with an installed option on the printer. Electrical options (like flash memory, network cards, code SIMMS, and additional RAM memory) are the most likely causes. To see if an installed option is causing the error: 
Turn off the power and remove any options that have been installed. (For information on removing memory or code SIMMs, click here.)
Turn the printer back on.  
If the NVRAM error continues, the printer will probably need service. 
If the NVRAM error is gone after you have removed all of the options, power off the printer again. 
Reinstall the options one by one. Power on the printer each time to see if the NVRAM error returns. 
If the NVRAM error returns as soon as you reinstall an option, that option may be causing the error. 
Remove that option. 
Turn off the printer and reinstall all remaining options (if any). If the NVRAM error appears only when that one particular option is installed, that option may be defective or incompatible with the printer. 
If you can reinstall all of the options and the NVRAM error is gone, an option may have been loose and simply needed to be reseated. Again, keep an eye on the printer for the next day or two to see if the error returns. If not, the printer should be fine.

If your printer looks like it will need service and it is still covered under its factory warranty, click here for information on how to contact Lexmark Technical Support.

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1 Answer

Error code 5010


Yes, same thing happens to me...Error code 5010...and flashing green and orange...alternating lights.

I was trying to photocopy (in basic black, not colour). I had a few pages to copy. I got this 5010 Error code after EACH copy!

I had to turn off the printer after each copy and then turn it back on for the next copy. That's not the worse of it.....once I turned the printer back on and hit copy again...the printer took a VERY long time to scan the item for the next copy. It took me a good 40 minutes to copy 15 pages.
Sooooo irritating!!!!!

Anyone know what to do?

I've also had the paper jam on me tons of times. I am really disappointed with this product. I would not recommend this printer to anyone!

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