Question about HP Officejet 5510 All-In-One Thermal Printer

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Printing job stuck in spooler

I often get prints stuck in the spooler cue. They get out only after I restart windows. On Windows XP.

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Re: Printing job stuck in spooler

3 possible fixes: 1. click Start>control panel> Performance and Maintenance> Administrative Tools> Services> Print Spooler to open the options and ?stop? to stop the spooler. Once its stopped click start to start it again. Ok to exit. 2. click Start>control panel>printers and faxes. Choose the 5510 icon. Right click and then >properties>advanced tab>print processor and choose the RAW option. Click apply to exit, ok twice, and restart. 3. reinstall the driver. softwareList?dlc=en&lc=en&product=311255&lang=en&cc=us&os=228 Good luck

Posted on Feb 21, 2006

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First You Need to Open the Print Queue, follow the below steps on how to open a Print queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double click on the appropriate printer to open up the Print queue,Check whether you have any pending or the queued jobs, try to cancel the jobs by following the below steps.

To cancel one or more print jobs, follow these steps.
1. Click Start, and then click Run.
2. In the Open box, type control printers, and then click OK.
3. Right-click the icon for your printer, and then click Open.
• To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
• To cancel all print jobs, click Cancel All Documents on the Printer menu.

If you are using an HP printer and a windows vista operating system then you are lucky to automaticlly fix the issue with the HP Print Diagnostic UtilityClick Here For How to cancel printing or to delete a print job that is stuck in the print queue in Windows XP.

Alternatively You can check the below steps.

Delete Pending Jobs

How To Restart Spooler restart In Windows Vista

Click the Start button.
Click Control Panel.
Click System and Maintenance.

NOTE: This step is not required when using Classic view in Windows Vista.

Click Administrative Tools.
Double-click Services.
On the User Account Control window, click Continue.
Click Print Spooler.
Click Stop to stop the Print Spooler.
Click Start to restart the Print Spooler. Then click Restart
Click OK

Hope this helps!

Thanks!! - See more at:

Jul 01, 2014 | HP LaserJet 4200 Printer

1 Answer

How do you clear que on a c6300 photosmart


Windows XP Operating System
Restart the Print Spooler device
  1. Open Administrative Tools.
  2. On the Windows taskbar, click Start , and then click Control Panel .
  3. Click Performance and Maintenance . NOTE: This step is not necessary in XP Classic View.
  4. Click Administrative Tools .
  5. Double-click Services .
  6. Click Print Spooler .
  7. Click Stop to stop the Print Spooler.
  8. Click Start to restart the Print Spooler.
  9. Click OK .
  10. Restart the computer.
  11. Try the print job again.
Manually clear the print queue
  1. Return to the Printers and Faxes folder that you opened in the previous steps.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer , and then click Cancel All Documents .
  4. Click Yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.
Windows Vista Operating System

Manually clear the print queue
  1. Return to the Printers folder that you opened earlier in this document.
  2. Right-click the name of the product, and then click Open .
  3. Click Printer , and then click Cancel All Documents .
  4. Click Yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.
If the issue continues, proceed to the next step. Restart the Print Spooler device
  1. On the Windows taskbar, click the Windows icon (c01319360.gif ), click Control Panel , and then click Administrative Tools .
  2. Double-click Services .
  3. On the User Account Control window, click Continue .
  4. Click Print Spooler .
  5. Click Stop to stop the Print Spooler.
  6. Click Start to restart the Print Spooler.
  7. Click OK .
  8. Restart the computer.
  9. Try the print job again.

Oct 03, 2009 | HP Printers & Copiers

1 Answer

Uncleared print job HP J5780 I'm pulling my hair out trying to print to my HPJ5780. With a failed manual duplex job, I tried to delete the print job from the queue. It came up fine as deleting - however...

Try stopping the print spooler service and canelling all the documents.

The Windows Print Spooler is a Windows XP "Service". You can start/stop it via the following steps:
  1. Click on the Start button
  2. click on Run
  3. enter "services.msc" without the quotes and press Enter
  4. Scroll down to Print Spooler
  5. Single-Click on Print Spooler
  6. The details will open in the middle of the window.
    • It probably shows Start -- if so, Start it.
    • If it shows Stop and Restart, I suggest Stop it, then Start it.

Jul 16, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

I can't "delete" a document from the que

Have you tried to stop the spooler service in services?
Option 1)
Click on start orb
Type in search window:
click ok
Scroll down to Print spooler service and click on it in the right side
On the left side click stop the service and wait forthe process to
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler

It is located in:

Your print job will show 2 files there Example below:

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Apr 10, 2009 | Lexmark International Z611 Printer

1 Answer

Cannot print on shared printer

I had the same problem with HP 1018 printer, when I had two computers connected to a domain and had Windows XP SP3 on them and when I shared the printer on one of them - I could only print from the network if the user belonged to the Local Administrators group on the host/server computer. Once the network user is removed from Administrators - the print jobs are stuck in print queue. I used the "HP LaserJet Host Based Print Driver Package" that is on HP web site for HP laserjet 1018 printer.
Then I tried to use a different driver for that printer and was successful with driver for HP LaserJet 1020. After forcing that printer to use the 1020 drivers, the regular users were able to print to that printer.

Oct 26, 2008 | HP LaserJet 1018 Printer

4 Answers

Cannot delete print jobs in queue

Instead of restarting, try this:
1. Start
2. Run
3. Type this in the box: services.msc
4. Hit ENTER
5. Scroll down to PRINT SPOOLER
6. Right-click on it and choose RESTART

This will clear out your print queue without having to restart. Good luck!!

Aug 22, 2008 | Lexmark Printers & Copiers

3 Answers

Job stuck in cue, won't delete. printer won't print

Have you tried restarting the print spooler?
What exactly is the version of you PC? WINXP, 2000, Vista?

If you are running on a Windows 2000 or Windows XP

1. You just need to click on START > CONTROL PANEL > Administrative Tools then Services

2. Inside Services window scroll down and look for print spooler

3. Click on stop the service and then after at least 5 seconds start the service

4. Restart your computer and check again if the print job is still there.

Jun 17, 2008 | HP Photosmart 2610 All-In-One InkJet...

3 Answers

Can not delete last file in print queue.

Found On: Can not delete failed print jobs in Windows Vista/XP/2000 Occassionally, a job will stall in the Printer Spooler. The jobs status will constantly be reported as “Deleting”, but the job will not disapear. ‘Cancel’ and ‘Restart’ have no affect.
Resolution: Stop the Print spooler, manually remove the stalled jobs and then restart the Print Spooler service.
Method 1:
1. Press Start-> Run -> Type ‘Services.msc” -> Press Enter
2. Scroll Down the List until you find “Print Spooler”
3. Highlight this name
4. Select “Stop the service” from the left pane
5. Minimize the Services window
5. Navigate to the following directory in Windows Explorer
“x:WindowsSystem32spoolPRINTERS” where “X” is the drive you have Windows XP installed.
6. Delete the contents of the “PRINTERS” folder. Do no delete the “PRINTERS” folder iself.
7. Maximize the Services window
8. Scroll Down the List until you find “Print Spooler”
9. Highlight this name
10. Select “Start the service” from the left pane
Your issue should be resolved.

Feb 13, 2008 | HP PSC 1410 All-In-One InkJet Printer

1 Answer

Stopped printing and isn't recognized

  In Windows XP print jobs can get caught in the print spooler, this will cause pending print jobs not to print. It may also hinder the user from uninstalling the printer driver. Usually you can delete the print job by opening the print spooler in the System Tray but this may not work with this problem. NOTE: This fix below also solves the problem of "The Printer Queue Is Full" error message.
One solution is to restart the spooler in Windows XP to clear it. Follow the instructions below to do this:
Click Start, then Control Panel.
  1. For Category View:

    • Click Performance and Maintenance.

    • Click Administrative tools.

    • Double-click Services.

  2. For Classic view:

    • Double-click Administrative Tools.

    • Double-click Services.

  3. In either, locate the print spooler on the list-->right-click-->choose Restart.

  4. A progress message will appear and the spooler should be clear.
You should now be able to print or remove the printer driver as you choose.

Oct 25, 2007 | Canon BJC S630 InkJet Printer

1 Answer

HP deskjet 920c - How to delete a job which is already in process?

I am asumming you are using Windows XP! Opening the Print Spooler from the system tray does not always work! Open up the Print Spooler Service (located in Administrative Tools/Services) from there you can stop and restart the Print Spooler, and hopefully rid yourself of all the junk in the Printers memory try this and write back if it worked

Apr 06, 2007 | HP DeskJet 920c InkJet Printer

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