Question about HP DeskJet 5150 InkJet Printer

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5150 installation problems

Can?t perform installation. Getting an error message that there?s a dll missing. Where can I get it? Thanks

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Re: 5150 installation problems

Try uninstalling the existing driver per the following (this is an email from HP in 2003 where I couldn't reinstall the drivers following some printing problems), then reinstall :-} This was in reference to a HP5150 deskjet, but I believe the 5550 uses the same driver, possibly others in the 5xxx series. I'll apologise in advance in case the format of the email goes a little screwy :-} --- Thank you for contacting HP Total Care. When attempting to reinstall the printer driver using USB connection, the 'Looking for new hardware' screen will open and the computer will fail to respond under the following conditions: * Attempting to install the printer driver after an unsuccessful installation. To resolve this error and install the driver successfully, a few keys that may not have been removed by the uninstaller need to be deleted from the Registry of the computer. To remove the necessary keys from the Registry, leave the USB cable connected and follow the instructions below. 1. Click Start and click Run. 2. In the Open box, type: REGEDIT 3. Click Registry at the top and then click 'Export Registry File'. The Export Registry File dialog box will open. 4. Save the Registry files to the computer hard drive (C:). 5. In the File name box, type: RegistryBackup 6. In the 'Export range' section, click All. 7. Click Save. A backup copy of the Registry will be created and saved. 8. Click the (+) to the left of the following list of items in the Registry to open them. a. HKEY_LOCAL_MACHINE b. Software c. Hewlett-Packard d. Deskjet 9. Click PlugNPlay. 10. Click Edit and then click Delete. 11. Click the (-) to the left of 'Software'. 12. Click the (+) to the left of the following list of items in the Registry to open them. a. Enum b. USBPRINT 13. Click hpdeskjet_5X00. (5X00 represents your printer model). 14. Click Edit and then click Delete. 15. Click plus (+) to the left of 'USB'. 16. Click VID_03F0&PID_620X. (The value of X varies). 17. Click Edit and then click Delete. 18. Close the Registry Editor, unplug the USB cable, and restart the computer. Proceed with the installation of the printer driver from the software CD with the hardware first method. Follow the steps given below to install the printer driver using the hardware first method. 1. Shut down the computer. 2. Connect the printer cable (USB or parallel) directly to the computer. 3. Restart the computer. The Add New Hardware Wizard will appear. 4. Insert the printer CD in the CD drive. Cancel any program that automatically starts. NOTE: To prevent installation program on the CD from automatically starting up, hold the left "Shift" key while inserting the CD and continue to hold it for about 20 seconds. 5. On the "Add New Hardware Wizard" screen, click Next. 6. Select "Search for the best driver for your device (Recommended)". 7. Click Next. 8. In the dialog box, select CD-ROM drive. Ensure no other options are checked. 9. Click Next. 10. In the next window, under Location of driver, select the following path: D:\ENU\DRIVERS\WIN9X_ME where D is the CD-ROM drive. 11. The "*.inf" will be listed. Select the file and then click Next. (If there is more than one file listed, select the one on the top). 12. Click Finish in the dialog box that confirms that, Windows has finished installing the software that your new hardware device requires. CAUTION: Do NOT cancel the installation. 13. In the Congratulations! dialog box appears, select "Yes" or "No" to print a test page and then click Next. 14. Click Finish to complete the installation process. This should resolve the issue. If you need further assistance, please reply to this message. Sincerely, Girish HP Total Care

Posted on May 14, 2007

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Re: 5150 installation problems

Does the message specify any particular dll? If you could copy the dll?s exact name and repost this question it might help the community in finding you a better fix. The best I can do considering the situation is refer you to the HP site, to a page there where you can download the relevant drivers: download the driver that fits your operating system and follow the instructions. Usually installation doesn?t require much computer savvy, just repeatedly pressing the ok button. Offcourse if you still have the original installation CD that you got with the printer then check to see if the driver is already there. Good luck

Posted on Feb 21, 2006

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It is highly recommended you download the best PC optimization tool. Just follow these 4 easy steps here; you can easily fix any PC errors and speed up your computer in just minutes:
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Hi Hansel,

You can download the driver for yourX3350 from the below link.

Lexmark X3350 Driver.

You just choose the operating system and download it.

-Rate if it helped you.

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You can use that XP installation CD Service Pack 1 to install a new copy of Windows XP, then later upgrade to service pack 2 or 3 depending on your choice.

How ever, the errors that have been developed in your OS could simply be fixed by upgrading your service pack, to service pack 3.
Follow this link to download service pack 3.

If it fails to install or if it fails ti fix the errors, you will have to make a new installation of Windows XP using the CD you have, then upgrade to Service pack 2 after the installation.

Follow this link to download service pack 2, which you will download and install after you have installed a new OS.

Now, to install Windows XP, follow the steps below that i have provided.
How ever, i would advise you to back up all your data, on the desktop and in the My Documents folder to an external location like an empty CD,or flash drive or to a different partition, to prevent data loss.
After data backup, follow these steps to install Windows XP.

Below is the detailed procedure of installing Microsoft Windows XP:
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OK, here is my debugged/tested solution.

I know your error refers to a different installer MSI file (CIOUM32.msi) but the installation component in your log file (ipm12.A4B24390_80AD_4BAF_B8FD_C670FE0DB586) is identical to the one that was giving me trouble as well (i.e. points to the same service/file). So it is definitely worth a shot to try this solution out as it will only take a few minutes.

My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article


Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.



1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.

Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

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