Question about Office Equipment & Supplies
I was unable to output a document and noticed a question mark on the screen above the black cartridge icon. The message said "install black laser cartridge." So I removed the original cartridge, even though I couldn't believe it would be exhausted already, and went to Staples to purchase the correct HP cartridge for the printer. I removed the two pull tabsf, then slid the cartridge into its track. It won't seat on the left side, and when I closed the front of the printer, I still get the question mark and the error message.
I have design proofs to output -- HELP!!!!!
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Ok...very good. If you have problems in the future, send me a message. Kodak Products are my specialty.
Posted on Jul 18, 2008
i don't know who checks these messages, but I have the exact same problem, also with my mom's printer. it is no longer under warranty so HP wants to charge me thirty dollars for them to tell me how to fix it over the phone. no thanks.
Posted on Aug 15, 2008
There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.
Posted on Jan 08, 2009
It's probably the toner cartridge again. See if you can spot defects at the cyan drum unit that matches the marks on your printout.
Posted on Sep 09, 2009
Tips for a great answer:
Dec 18, 2015 | HP LaserJet 2840 All-In-One Printer
Sep 15, 2011 | HP LaserJet 3800 Printer
Apr 29, 2011 | Office Equipment & Supplies
Mar 09, 2011 | HP 645A Magenta Toner Cartridge (C9733A)...
Jan 29, 2011 | HP Color LaserJet 8550n Printer
Nov 12, 2009 | HP Color LaserJet Q7582A Yellow Print...
Jun 19, 2009 | Brother HL 2140 Laser Printer
Jun 18, 2009 | HP LaserJet 1600 Printer
Apr 14, 2009 | HP LaserJet 4600dn Color Printer
Feb 07, 2009 | HP Color LaserJet 3500 Printer
130 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: