Question about Office Equipment & Supplies
I was unable to output a document and noticed a question mark on the screen above the black cartridge icon. The message said "install black laser cartridge." So I removed the original cartridge, even though I couldn't believe it would be exhausted already, and went to Staples to purchase the correct HP cartridge for the printer. I removed the two pull tabsf, then slid the cartridge into its track. It won't seat on the left side, and when I closed the front of the printer, I still get the question mark and the error message.
I have design proofs to output -- HELP!!!!!
Ok...very good. If you have problems in the future, send me a message. Kodak Products are my specialty.
Posted on Jul 18, 2008
i don't know who checks these messages, but I have the exact same problem, also with my mom's printer. it is no longer under warranty so HP wants to charge me thirty dollars for them to tell me how to fix it over the phone. no thanks.
Posted on Aug 15, 2008
There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.
Posted on Jan 08, 2009
It's probably the toner cartridge again. See if you can spot defects at the cyan drum unit that matches the marks on your printout.
Posted on Sep 09, 2009
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