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KitchenAid KSRS251 ticking noise in back not cooling properly

Hello- we have a KitchenAid KSRS251- Side by side refrigerator -we noticed this morning that the ice in the bin in the door seemed to be melting a bit, but thought that it might just have gone thru the defrost cycle---then later this afternoon, noticed water draining out of the ice dispenser in the door and opened the freezer door and the food on the very top shelf was beginning to thaw out.
We noticed a ticking sound coming from the back way low down near the bottom. Do you think it's the compressor or do you think it could be the Mother board-- our power went out last Wed.the 3rd due to the remnants of hurricane Gustav -- but the problem just started today -Sept-8
I think I could replace the Mother board if I knew where to order the part -- but do you have to have a license to replace a compressor-- please help if you can our food is thawing as we speak or write, I should say ! Wow , I hope this isn't going to cost us an arm and a leg !

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By reading different questions and suggestions on this forum, my husband was able to piece together ideas and come up with several options. Our refrigerator had stopped cooling and there was a ticking or click sound coming from the back followed by a few seconds of humming sound.
He decided to start with the "least expensive" option which was the "relay" component going to the compressor. He disconnected this component - it was fried - you could tell by shaking it - it rattled and you could see black specks falling out. He went to an appliance parts place here and they were initially going to sell him several components to take the place of this relay.

Then an older gentleman that worked there showed him a part that was a fraction of the price and had another feature built into it - sorry , can't remember the extra feature- this relay replacement part is black and cylindrical in shape - the only problem is that he had to figure out the different colors of the wires didn't match up with the original --
so he went to---- www.servicematters.com/docs/doc_main.htm - 1k ---
and got a wiring diagram- you will need Adobe Acrobat Reader - then hit the little + sign at the top of the page to see your component part -- in this way he was able to figure out which color wire took the place of which color wire -- The replacement parts were going to be a little over $50 - but the part he purchased was around $12 bucks -- and had that added feature I don't know what it was..... all this is over my head. But even at $50 for the more or less "original parts" --still a fantastic bargain.
He put the $12 relay component part on last nite and it works fine--- You need to keep in mind to check your Compressor with an OHM meter --- if it's ZERO -- then the windings are bad --- But check the relay first , as it's the least expensive place to start then be sure to get a reading from the Compressor---- I hope this will help someone --- I know we were upset at the thought of icechests indefinitely !

Posted on Sep 10, 2008

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If the refrigerator isn't cool, you need to answer some questions, then see if the compressor is running.

First, answer these questions:

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  • Is the thermostat knob turned to the proper setting? If not, reset it.


Next, see if the compressor motor is running

The compressor is a football-sized case with no apparent moving parts. It's on the outside of the refrigerator at the back near the bottom. If it is humming or making a continuous noise and your refrigerator is still not cooling, there may be a more serious problem with one or more of several different components, we recommend contacting a qualified appliance repair technician for further help.

If the compressor is not running but you do have power to the refrigerator, there may be a problem with one or more of these:

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