Hi
Firstly you should check if there is any covering on the ink nozzles
Did you try to allign the print catridges after you changed the same.
Take out the catridges and clean it with a piece of cloth again put it back and check
if still it doesn't work
If you have done it perform a semi full reset:-
Unplug the power cable at the back of the printer
Press and hold down the (#) and the (6) key together pplug in back the power cable
Leave the keys it should say on the screen semi-nvm reset if it doesn't says so its not done properly .. try to do it once again after that it should align the catridges automatically
This should solve your problem if not try with a different catridge
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