Question about Office Equipment & Supplies
Please see the previous post regarding the separate matter of the HPZipm12.exe driver. This post shall focus on the Java Virtual Machine. This matter has been a subject of some controversy and conflict for some time, as these functions were provided by MS until a successful suit resulted in MS becoming unable to deliver any java code within MS solutions. This occurred officially as of 12/31/07. Therefore, I believe there is still a great amount of confusion surrounding the java software, features, and functions, and the best way for each user to resolve any resulting issues.
This matter can become quite confusing and overwhelming due to the sheer volume of material that has accumulated since 2001 (the suit date) and through 12/31/07, when MS could no longer support their version of the java programming code. Summarizing as briefly as possible, MS delivered java functionality through msjavax86.exe, which they referred to as MS Virtual Machine. Though this particular page does not specifically address your printer, it explains how to tell if you have the MSVM installed, and graphically depicts IE settings that facilitate the features: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00093900&lc=en&cc=us&dlc=en&product=91463&rule=45573&lang=en.
Further, at the bottom of the page, there is a definitive link to the specific java page for downloading java software should it be required. This link is: http://www.java.com/en/download/index.jsp.
If you were to search for it, you could find several locations from which you could download the MSVM, file msjavax86.exe. However, this is not recommended, as MS can not legally provide any support, nor can they provide any security updates, patches, fixes, etc., and there have been no further upgrades of that particular piece of software. If it is already and still currently present on your machine, though, you may continue to use it if it serves the purposes for which you need it. If you find that you have MSVM, and change the settings, but still do not see resolution, then you should download the java solution as indicated.
There have also been indications that installation of IE7 could create the need for a patch, presumably on older machines which still hae the MSVM available, and these primarily relate to scanning issues. If this is your situation, and you need further assistance with that area, please advise. However, you should also be aware that there are many updates/downloads available for this printer, including firmware, which could affect any function of your all-in-one. Please advise as to how the data I have provided for your use has impacted your equipment, as any remaining issues can be solved - and I will help you until they are!
If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!
Posted on Sep 14, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 11, 2011 | Xerox Phaser 6180N Laser Printer
May 19, 2011 | Office Equipment & Supplies
Mar 05, 2011 | Sony Microsoft Office Standard 2007
Dec 27, 2010 | Computers & Internet
May 27, 2009 | Microsoft Windows XP Professional
May 07, 2009 | Computers & Internet
Feb 20, 2009 | Acer Aspire 5500 5570-2609 Laptop
Sep 08, 2008 | Office Equipment & Supplies
Jul 16, 2008 | Computers & Internet
176 people viewed this question
Usually answered in minutes!