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I think te issue is that you have all the names on your phone in double, or your contact setting is on sim and phone.. so you have to make it either sim or phone and make sure you don't have any duplicate number
Hello, I had the same problem, but i figured out how to get the callers
id/information. On the main page select Call Center>>Call
History>> SIM1(or whichever you are using)>> and select
either the Missed/Dialed/Received calls. Lets choose Dialed Calls for
now. Select a phone number that you recognize>>select
OK>>Options>>Save to Phonebook. In here you will create a
new contact. Make sure you delete this old contact information from
your phone book. (so you don't have doubles if already saved to your
contact list). Now you can go to your main menu again and select the
phone book option. Select the contact you have created and add a photo
and ring tone you like. Now when you get a call you get their photo and
rign tone. For sms you get only their name, but thats good enough for
When saving a contact to your phone book for some reason you have to save the number with a "1" in front of the area code and number or it will not register as the contact calling. I would save a number and have them call or send text but it just kept coming up as the number itself and not their name. I changed the number with the 1 in front of it and it worked just fine.
This is normal. T-Mobile does this. Unless the person is in your contact list it only says the number. There is no solution, because that is not a problem. They did this on purpose, I do not know why. But this is how it is.
The caller has caller ID block placed on their acct/ this can interfere with sending sms messages to a phone that does not accept sms or voice calls from a line with caller id block/ I had cust resprond to a text with send new to area code plus 10 digit number/ success/ removed caller id block from service and had cust click *star 67 then area code plus 10 digit number/ if you choose to have your contacts entered with *82 area code plus 10 digit cell number you will get error 00107/ can not receive or respont to blocked calls particularly long distance/resolves iss/ I am a technical suport agent for sprint/ Happy Texting