I'll really appreciate ur help on this problem. My laptop computer runs on Microsoft Vista OS. But it does not recognize or install my SONY Digital Video Camera Recorder: DCR-TRV285E PAL, even after I insert the SONY Picture Package ver 1.5 for handycam that came with the camera on purchase.
how do i resolve this problem? please help.
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What OS is the computer running? The software isn't guaranteed to work with 64-bit Windows. (Windows 2000 through Vista are tested. Win 7 is an untested OS)
If you have Win7, you can try running the software in the compatibility mode. Right click on the Installer (.exe) and choose Properties. Click on the Compatibility Tab and check the box for Run this program in compatibility mode and use the drop down menu to select Vista or XP. Then right click again on the installer and choose Run as Administrator.
Another option is to run the software in a virtual computer running a supported OS. Win7 Pro and Ultimate support the XP mode which needs two programs downloaded and installed from Microsoft. Otherwise you need a licensed version of the OS to install in the virtualization program. Then install the camera software inside the virtual computer (as if it was the only computer).
I hope this helps.
Cindy Wells (also note that the software does not run on some dual boot systems and may not run properly on multi-CPU systems. Updated software/drivers do not seem to be available on the Panasonic support site.)
it's really a common problem, im actually a Sony agent and i've been seeing this problem since win vista OS came up, the problem is that your camcorder needs to import the video live to the computer, what we call " stream". Winsows Vista didnt come with this feature, so what is going to be the solution at the end is to get a different type of connection called "i.link", or weel known as Firewire. That is going to be compatible with your win vista OS computer, OR get a "dazzle" from Pinnacle Studio, they've developed a new kind of connection wich actually alows you to connect your A/V connection (the one that you use for your TV) to this box that converts that to USB, i hope that you can solve your problem with this info.
This was taken from Sony's Website....
Driver information for Microsoft® Windows Vista® and Windows® XP
The drivers needed to connect most Sony® cameras and camcorders to a computer are already included in the Windows Vista and Windows XP operating systems. With these drivers, you should be able to connect and transfer files to a computer.
The USB streaming feature is not supported with the Windows Vista operating system.
The Windows Vista Starter edition and Windows XP 64-bit operating systems are not supported.
So as you can see...the 64 bit OS is NOT supported. The only luck you are going to have is either go to XP, Vista 32 bit...or see if there is a 3rd party driver someone made on the internet. Try google....but I would have to say due to the complex nature of the drivers, it is highly unlikely that anyone has made a driver that is compatible. It just has to do with how the 64 bit OS is made. There might be a way to use 32 bit drivers, however you might run into some issues with processing and streaming. To my knowledge of 64 bit systems, they are backwards compatible with 32 bit applications, so you can use wither 32 or 64 bit drivers....the only downside is by using 32 bit on a 64 bit machine, you are going to suffer a little bit of performance loss. I hope this answers your questions.
The Samsung web site has a 32-bit Vista driver but no
64-bit driver. Come on, it's 2009 for God's sake!
For Vista (or any OS), first FINALIZE* the mini-disk using your Samsung
camera. FINALIZING creates a DVD out of your mini-disk. You can put
that in your computer and it will play just like any DVD. If you want
to edit your movies, your mini-DVD has .vob (movie) files on it.
Movie Maker won't import a .vob file so you'll have to convert it to
.avi using a third-party conversion tool. I use Need4Video for around
$50. I think there's free ones out there too.
You will need to contact the camcorder company and see if they have an up date for the Vista compadability as this is a problem with alot of devices since microsoft pulled this stinker of a program on us. Good luck