I would assume you are trying to reach for router configuration page via your internet browser.
The first step I would take it to confirm this is indeed the correct address for such a page. In order to do this follow these steps:
- Start >
- Accessories >
- Command Prompt or CMD
Once opened you should have what looks like a black box that you can write text in. Write in the following command:
Once this command is wrote you should get output that looks like this, along with some others but we are only worried about one and that's the default gateway
which I have made bold. This will be the address required to reach your router configuration via your internet browser. (Ignore the address you see here as they are mine and are no use to you.)
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . :
IPv4 Address. . . . . . . . . . . : 172.16.121.51
Subnet Mask . . . . . . . . . . . : 255.255.254.0 Default Gateway . . . . . . . . . : 172.16.120.1
If you confirm you are using the correct browser I would then proceed with resetting your router via the small pin hole located on the back, this will restore it to factory defaults and maybe clear up any problems the router is experiencing.
Once reset run the command I mentioned above and check your default gateway again and type that IP into your browser to access your router configuration.
Hope this helps!
Thanks for using fixya!