Hello Pedro,
This issue normally appears when some addons gets installed on ineternet explorer.
Perform below steps to resolve the issue:
Reset the Internet explorer:
1. Open Internet explorer window.
2. Click on Tools > Internet options.
3. Select "Advanced" tab.
4. At the bottom of window click on "Reset" and "Restore Advanced Settings" buttons.
5. Click on Apply and click OK.
Disable Add-ons:
1. Open Internet explorer window.
2. Click on Tools > Internet options.
3. Select "programs" tab.
4. Click on "Manage Add-ons".
5. Disable all the add-ons by selecting each add on.
6. Click on Apply and click OK.
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