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When I click on "print" to print something I get a message "Unable to start driver for HPZipm12.exe(HPZipm12.exe). What should I do?

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Please note that this is the first of two issues referred to in my previous response to your original posting. This addresses only the matter of the message received in regard to HPZipm12.exe. In order to solve the problem, I believe it is appropriate to gain a basic understanding of the issue that is creating the problem itself. This is as opposed to giving you a solution that simply directs you to go to this page, click here, and click there... Further, with an understanding of the primary problem, it becomes a little less difficult to dig through the mounds of material available on any given internet site that may not be as accurate as we may hope.

HP multi-function printers, such as your PSC2110, utilize a PML driver service. PML ("Printing Industry Markup Language") was a markup language designed for the printing industry (printers, publishers, paper distributors, and ink/consumable suppliers, for instance. This is similar to the XML language to be used primarily in the grahic industry (at the time of development).

The PML service basically handles bidirectional communication between the PC and the printer, therefore being required for such functions as scanning, card reader functions, certain copy tasks, usage of the HP Director software, and updating of printer item status in the related system tray tracking icons, etc. Unfortunately, certain versions of the driver have been associated with nearly constant problems, and specifically with specific software applications, such as Sage Accounting, or with "unable to start driver" errors at startup.

Based on my extensive research, there is one potential fix for this problem, with the second being to disable it. (Note that this assumes you are signed in and working as an administrator.) The first is to ensure that your firewall alows the task to communicate external to the PC. In other words, if the firewall does not allow the HP function to communicate through the firewall as an exception, it will be blocked, and will not function, thereby creating the result you see. Please review your firewall in detail, and HP recommends that all HP software be permitted to communicate as exceptions to the firewall.

The second manner of addressing this problem is primarily to disable the function at startup, changing the type of startup to manual. Per HP, most ("if not all") of the functions will continue to work as they should without the PML driver. Therefore, HP recommends that, should changing of the firewall/security software not achieve the desired result, that the driver be set to manual startup. This will have the effect of disabling it at startup, and will require that (should you attempt a function requiring its support) you manually start the service as necessary. (See HP reference:

There are a number of other references, should you desire same, but this was the most comprehensive and relevant to the problem at hand.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Posted on Sep 14, 2008


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When I saw your chat go through, I knew that I was not prepared at that time to sufficiently help you address your issues - despite my numerous years (20+/-) of experience with HP equipment - primarily because my personal experience with both of these topics was fairly limited. I have not personally experienced issues with the particular driver mentioned, and my issues with java have been less complex.

However, perhaps for these reasons, as strengthened by my unique involvement with the HP brand, I was intrigued by these issues - enough that I spent a great deal of time researching both matters. [Please note that I refer to both matters, because they are two separate issues. The fact that they have both happened to appear at about the same time, if this is the case, appears to be relatively unrelated.]

As I recall, this was the problem submitted to a live chat session. This may be incorrect, but it seems very similar. It appears, as the issues have continued to be posted, that the problems you had have not been resolved. Therefore, I would like to share with you the results of my research, and I hope, serve as an effective vehicle to facilitate actual resolution of your issues.

I do not know, even with review of your numerous postings, what operating system and other equipment you are utilizing. However, I believe this may come into play only at certain times in selecting the appropriate download or the proper procedure for altering a setting within your system. Within my further responses, which you will find associated with the relevant posts (in order to attempt to clarify the issues and prevent confusion), you will see that I have generally assumed (?!) that you are running an XP OS. This decision was based primarily on the timing of release for the product you have indicated is at issue, and the inherent issues of the problems themselves.

Finally, it appears that the message received in regard to the driver is as stated; however, I believe that the actual message you have seen in regard to java, at the end, reads "Class not registered" as opposed to "Class not negotiated". Thank you for your consideration of these matters, and I trust that you will find this information helpful, and that your issues will be resolved. Please rest assured that I will work with you until the problems are handled, and we have reached a "FixYa" level of service...

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This matter can become quite confusing and overwhelming due to the sheer volume of material that has accumulated since 2001 (the suit date) and through 12/31/07, when MS could no longer support their version of the java programming code. Summarizing as briefly as possible, MS delivered java functionality through msjavax86.exe, which they referred to as MS Virtual Machine. Though this particular page does not specifically address your printer, it explains how to tell if you have the MSVM installed, and graphically depicts IE settings that facilitate the features:
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If you were to search for it, you could find several locations from which you could download the MSVM, file msjavax86.exe. However, this is not recommended, as MS can not legally provide any support, nor can they provide any security updates, patches, fixes, etc., and there have been no further upgrades of that particular piece of software. If it is already and still currently present on your machine, though, you may continue to use it if it serves the purposes for which you need it. If you find that you have MSVM, and change the settings, but still do not see resolution, then you should download the java solution as indicated.

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