Question about Lexmark T642 Laser Printer

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T642 Paper Jam and Check paper stock jamming.

We have an issue with it giving us a Jam error, rear paper door with no apparent jam. We also can't run check stock through it without a jam after the second page. Any help would be appreciated.

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You need to change the paper type when using card stock, plain etc.
As for the paper jams; you need to check the exit sensor at the exit door, also if you have a duplex, 2-3 drawer you also need to check for jams.

Posted on Sep 11, 2008

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Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
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1 Answer

Lexmark T642 display says paper jam check rear door. There is nothing jammed! What can I do


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1 Answer

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This jam is refering to back door, jam in fuser (hot bit) Double check no paper is wraped around fuser rollers.

These machines have a fuser at rear if you look at he fuser from the back, on it you will see, two thick fuser rollers (ones rubber), paper runs threw these then it hits a little black switch (your machine thinks this switch is activated) and then a series(3,4) of small rubber exit rollers, this switch (between middle and left) can get damaged it also likely that a piece of paper is concertinaed in fuser.

Also remove print cartridge and look behind it, if this machine has duplex unit installed you will need to lift it off that first to axcess all areas.

Check all doors are shut.

pic of rear of fuser and exit switch in red circled3f7db6.jpg

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1 Answer

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I cleared that error on one by replacing the fuser. It had a small piece of paper stuck in the roller.

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