Question about Brother IntelliFAX 1270E Plain Paper Fax

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Paper jam will not go away Whenever I try and send a fax it pulls to the right (when facing the machine), gets stuck and stops.  A problem sheet will then print saying "poor line connection."  Since I need this for sending faxes more than receiving this problem renders this fax machine useless to me.  Please help! Amari Amari.Sokoya@sokoyaconsulting.com

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I called customer service

Posted on Sep 09, 2008

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How to reset error 5100


Jams in the Document Tray

When a document jams or misfeeds in the Document Tray, <OPEN COVER> and <SEE FIG. 1> <!!CHECK!! 5100> are displayed on the LCD.

Note
You do not need to unplug the fax when clearing document jams.

* When <OPEN COVER> and <SEE FIG. 1> are displayed alternatively

1. Press [Stop].

Important
Do not pull out the jammed paper manually at this point.

2. Hold down [Start/Copy] for a few seconds.

* The document will be fed out automatically.

* If the document is not fed out, gently pull the document out of the fax.

* When <!!CHECK!! 5100> is displayed

1. Check if any paper is jammed.
If jammed, make sure to take out all the jammed paper.

2. After taking out jammed paper, turn the fax off, then turn it back on with [ON/OFF].
Jams in the Multi-Purpose Tray

If paper jams in the Multi-Purpose Tray, <CLEAR PAPER JAM> is displayed on the LCD.

1. Gently pull any jammed paper out of the fax as shown, then press [Stop].

* Pull it gently in either direction.

* If you cannot pull the paper out, continue with the steps below.
80000294en_06kf10016_en_01.gif
2. Open the Printer Cover.

3. Gently remove the jammed paper inside the fax.
80000294en_06kf10016_en_02.gif
4. Press [Stop].
The fax returns to standby mode.

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1 Answer

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was there a paper jam in the first place where you had to pull the paper out?if so try and get in there and check if there is a little peice left as i believe these have little sensors that are affected very easily by the tinyest of paper. good luck!

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1 Answer

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1 Answer

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1 Answer

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1 Answer

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It is the document stop arm that is broken.You can remove it.The machine will work without it.
Just make sure you remove the document stop arm and not one of the other sensor flags in the document feeder.

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2 Answers

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there maybe a small paper jam in the machine that you are missing. if you are handy, unplug the fax machine and look around where the paper is fed into. if you see paper trapped anywhere, try pulling it out with a pair of needle nose pliers. the machine will not work right till the jam is cleared.
hope this helps.
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2 Answers

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if you put the document in right direction(face up or face down)-your scanner unit may be out of order or unpluged firmly into the main board socket check it and reinsert scanner unit plug again.

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