Question about Sub-Zero 695/S Side by Side Refrigerator

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Icemaker works but dispenser not working - Sub-Zero 695/S Side by Side Refrigerator

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  • kristinJ Sep 09, 2008

    Icemaker makes ice, but will not dispense water or ice. Lights on outside also quit working and water leaks out of water dispenser.

  • stop work Sep 21, 2008

    Wow, we are having the same problem - the ice "maker" is working just fine. The only way to get the ice out is to open the door and take it out of the collection bin. While I admit this is no more than an inconvience but it demonstrates the lack of material workmanship and quality of this product.



    Makes ice = yes

    dispense water = yes

    light comes on = yes

    dispense ice = NO

    Is the lock button activated = NO (obviously)



    I would appreciate any information on how to fix this problem.

  • Anonymous Oct 20, 2008

    ice dispenser does not work

  • dgregory Oct 24, 2008

    Lots of ice, water works OK. When switch is activated the flapper opens and solenoid activates rod, but dispenser motor does not run and no ice is dispensed.

  • Anonymous Oct 25, 2008

    ice

  • aprilddawson Nov 15, 2008

    My light is on (no flashing) but will not make ice. water dispenser works.

  • sdcooper61 Nov 21, 2008

    I have a similar problem: icemaker working, but not dispensing, but the water dispenser is working intermittently. When dispenser paddle is depressed, the "O" light flashes once on the freezer setting.

  • Brent1442 Nov 25, 2008

    Ice maker works, water dispenser works. When I push the ice padel down, the flapper door opens slightly but not enough to activate to dispenser. I can make it work if I pull the flapper up and depress the padel



  • goobergrafto Nov 30, 2008

    ice maker works, water dispenser works, but ice dispenser does not work

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I kind of have the same problem, this only works temporarily but, take out your ice holder, take out all the ice and place it it a bag, Once you have done that check if everything is in place, if something is not, unscrew the cover, and put it back in place. put everything back and try it out again. This should work for about a week or so.

Posted on Dec 28, 2008

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I'm not sure what model Kenmore (Whirlpool) I have but I just fixed the problem. Start by pulling the power plug. Next I removed the bottom water tray. This exposed 2 screws, remove them. Then you can lift the front cover up. I saw the plastic pegs that hold the dispenser switch had broken off. At this point you can order a replacement piece with new pegs, or carefully drill 2 holes where the pegs were. I then found some long #4 screws which I used to replace the pegs. Washer on the screw, screw through the hole from the outside, spacer, switch and nuts. Didn't have enough room for lockwashers, so I painted the screwheads and nuts with fingernail polish to lock them.

Posted on Nov 22, 2008

Same problem with me and same fridge

Posted on Nov 01, 2008

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Seems like everyone has the same problem, have to take a screw driver and be careful taking the front cover off, it is possible the micro switch could be bad or not making contact somehow. that is my guess. good luck. you can call v and v appliance parts ask for tom 330-743-7300 give model # and he can guide you over the phone and actually give you some good advice on working on it.

Posted on Oct 21, 2008

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Icemaker is making ice but will not dispense. continues to accumulate then over time ice in the bottom of the dispenser will freeze


I can think of two possible problems. The ice has frozen together and will not allow the ice screw to push the ice out the dispenser. Or the motor for the ice screw is broken.
1. Shut off icemaker with lever at icemaker
2. Remove ice container (either throw away ice or save in another container).
3. Put back empty ice container.
4. Leave ice maker off for about an hour.
5. After an hour , check if motor is working by trying to dispense ice. You should not expect any ice but you should hear the motor /auger moving.
A) If you do not hear any thing , you need to get your motor replaced.
B) If you hear the motor , mostlikely you had an ice dam which prevented the ice dispense from working..You can turn you icemaker on.

Oct 15, 2015 | Whirlpool Refrigerators

1 Answer

Automatic icemaker stopped working yesterday. No problems before that. Arm is down, no problem with water line, (water still works in dispenser) temp is fine.


there are two solenoids that control water input. One foe the dispenser and one for the icemaker.Its called a double valve
and you have to replace both. even tho the dispenser is working.
Check ice tray for water if it has none pour it full and wait to see if it ejects after it freezes if it does then you probably need th double valve replaced if it don't then probably icemaker replacement

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1 Answer

My refrigerator water dispenser is not working. I


In the back of the refrigerator there is a water inlet valve. It will have three hoses one coming in, two going out. A 1/4 line for the icemaker and a 5/16" for the water dispenser. If your icemaker is working and you dont have water at the door the valve to the water dispenser is faulty, you need to replace the water inlet valve. If neither icemaker or water dispenser is working chek your water supply line

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1 Answer

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I think our water will dispense but our tab(arm) came off track and we don't know how to put it back on. Our icemaker works fine but can't see how the arm should be on. Let me know if you have any advice. Thanks, Shelby ~ Ohio

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Check the fill tube to your icemaker and see if it has ice in it or in the fill cup to the icemaker. Most of the time when this problem happens it is the icemaker spraying the water. It could also be a bad module on the icemaker which can get stuck in the fill position and spray water all over the freezer.

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Icemaker not working, but water dispenser is


Water valve has separate coils for water to door and to icemaker. If icemaker is cycling the valve is likely the problem.

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1 Answer

Icemaker not working,water pours from dispenser side


it could be water valve or ice maker that has gone bad.check all connectins to icemaker and tubing to icemaker and water valve.

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If there are ice cubes setting in the icemake waiting to be dumped then the icemaker is bad. If the icemake is dry then the water valve is bad. You have one water valve with two solenoids. One works water in the door and the other sends water to the icemaker.

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