Mike, have you replaced the battery in the igniter button ye? That's the first place to start troubleshooting. Be sure you install the new battery facing the same direction as the old battery. Also, check the interior contacts of the battery holder for corrosion. If you find any, use a Q-Tip sprayed with a little WD40 to clean it.
If the above doesn't solve the problem, trace the igniter wire from the igniter button to the spark igniter at the burner for damaged wire or a loose connection.
And finally, try match lighting the infrared burners to make sure that they are getting an adequate flow of gas.
Hope this helped you t troubleshoot and solve the problem. Happy Grilling and thanks for choosing FixYa.
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