You can find the user's manual at the URL below. From my experience, using this terminal requires active support from your POS software. It is said to work with Microsoft RMS, but I'm still trying to get mine to talk to the computer. Good luck with it.
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This issue may be related to the GenPos application that you need to reconfigure. Try to download this particular application and run it on your system for stability DSIEncryptor.
Download the file and install. Tell me what happened.
This usually means the pin pad has lost the injected programming. Ingenico may be able to repair it, but since they consider that the pin pad has reached it's end of life and been discontinued, they may not.
We have i6580's and they have a theft protection feature that if they get slammed the screen will go black but the green power light is on. When this happens they need to go back to the factory to be reset. If the green light is off and the screen is blank they are not getting power. Check the cable connections. Also, sometimes the USB cable gets damaged which will cause connection failure.
You need to call your payment processor and give them this error code. Each processor has their own applications and error codes, it is not that the card is bad but something is not being transmitted correctly to them. Usually a quick fix once you call them.
To capture signatures you must have a graphic tablet that has a pen mouse with it. Procure and install the tablet and then use the pen mouse to capture your signatures.
It is an electronic slate that is attached to the USB port and use to trace drawings, maps and such non linear graphics. Basically for outlines.
This would be your connection to the bank, something is wroung with the actually connection I would be on the phone with them and ask them to send someone out its free to have them come look at the unit as they benifit from your sales and you beifit from not having these problems.. There is not problem with the unit the pin is the next screen yes and it sticks before then yes okay that is because the transmission failed..
Check the power adapter, sometimes they get hot and they don't supply enough power to the pin pad. Also make sure that the power cable is not loose, twisted or broken, this can also contribute to the problem.