Question about Ingenico I6550 (6550US0041)

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I6550 configuration/initial install

I powered up an i6550 signature capture device, it runs through a boot sequence, and comes to a stop with the comport listing, including USB, com . . .

then it just stays there. Is there some way to activate the device? i notice there is a slot for smart card, is this a requirement to use the device? Does a manual exist?


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You can find the user's manual at the URL below. From my experience, using this terminal requires active support from your POS software. It is said to work with Microsoft RMS, but I'm still trying to get mine to talk to the computer. Good luck with it.

Posted on Oct 07, 2008

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This usually means the pin pad has lost the injected programming. Ingenico may be able to repair it, but since they consider that the pin pad has reached it's end of life and been discontinued, they may not.

Sep 03, 2010 | Ingenico I6550 (6550US0041)

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We have i6580's and they have a theft protection feature that if they get slammed the screen will go black but the green power light is on. When this happens they need to go back to the factory to be reset. If the green light is off and the screen is blank they are not getting power. Check the cable connections. Also, sometimes the USB cable gets damaged which will cause connection failure.

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