Question about SanDisk Open Box 1GB Cruzer Mini High-Speed USB 2.0 portable flash drive (SDCZ21024A10OB) Hard Drive

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Memory Stick I have a 4GB memory stick. I have loaded a couple of documents from my PC. One from Microsoft Works Word Processor and the other from MS Works spreadsheet. I find that I cannot load these on to my laptop. The list of contents for the Memory Stick shows that my two documents have been loaded but when I try to transfer these to my 'Documents' folder I get the message 'Cannot find 'Document *******' Check the drive and directory. I reached this 'dead-end' after right clicking on the item in the memory stick contents page. Then I went to 'open in documents' Then I requested 'Copy and replace' and then nothing happened. I tried to open the older version of this document which should be on my laptop but I get the same message about checking the drive and directory. Can anyone help please ?? The Memory stick is an Attache PNY but I don't think there is a fault with this because I have two sticks and both give me the same problem.

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There should be no issue transferring documents between PCs using flash drives, so long as there is no issue with compatibility and the proper techniques are used. However, it is unclear exactly what equipment and software versions are involved, as well as the methodology you are using to "transfer" the documents.

Please indicate the OS of your PC and your laptop, as well as the versions of MS Works being used on both. Also, if you could describe the steps you take in detail it would be helpful. For instance, when you "loaded a couple of documents from" your PC, was this done by copying using a My Computer window, or by opening and saving to the Attache while in Works? Further, when you attempt to transfer them to the laptop, are you using My Computer, Explorer, or attempting to open them in Works? There is a difference in the potential issues based on the methods you are trying to use - this is why I ask.

I believe, also, that your issue with the file that "should be" on the laptop (older version) is a separate matter, and we should deal with that once we have resolved the transfer problem.

As a matter of general information, if the two systems have different operating systems (OSs) and/or different versions of Works, these would represent the most common contributing factors to an issue such as that you describe. However, I think that, barring an issue with incompatibility, which should only be created by older versions, e.g., we should be able to resolve the matter for you.

Additionally, I would suggest that you do not open and/or save files directly from the program (Works in this case) to/from the flash drive. This can create a great deal of confusion not only for us as users, but also for your computer!

Generally, you should be able to open a My Computer window (or Explorer, if you are more comfortable with that window), go to the drive and see the files there with the relevant file statistics. Then open another My Computer window, which you use to navigate to the place where you want to save the file, such as My Documents, and perhaps a folder within that area. It should then be as simple as a drag and drop between the two windows to duplicate and/or move the files from the flash drive to the hard drive of the particular machine. (This would work in reverse for the original process of copying the file from the PC hard drive to the flash drive.)

In other words, do not attempt to right click and open the file from the flash drive. Instead, right click, drag the file to the location where you want it to be on your laptop, and choose Move or Copy to place the file on the laptop's hard drive.

Please post back with additional information as needed, and we will work you through this issue. The fact that both Attaches are demonstrating the same characteristics, however, suggests that there may be a compatibility issue. Have you successfully used either or both of these drives on both machines before?

In regard to the file you believe should already be on your laptop, you can search for the file, as it may be simply misplaced or named in a manner other than you expect. Click your Start button, click Search, and complete parameters as you feel are appropriate for the file you seek. The results should return in a search results window, and hopefully your file will be listed there for you.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Posted on Sep 08, 2008

  • Cheryl Whalen Sep 12, 2008


    As we were successful in resolving this issue, could you please take a moment to reflect that this was a "FixYa'd" problem? Ratings are key to our ranking as experts, and allow us to continue to help users... Thank you and it was a pleasure helping you.



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