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ISP SBC SpeedStream 5100b Modem Causes Install and Connection to Fail

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Symptoms * You have a new router, and cannot get online to the Internet. AND * The Setupwizard will detect dynamic IP even though you have a PPoE connection. (Going to router status on the administration page, there is a private IP address on Internet port. 192.168.x.x range.) Cause The SBC DSL modem SpeedStream 5100b, used on new DSL and Yahoo SBC DSL installations since Feb. 2004, causes the NETGEAR router Setup Wizards to fail, and prevents routers from connecting to the Internet. This problem affects many router brands. The modem can be distinguished from the earlier 5100 by a 5th light labeled "Internet". The SpeedStream 5100b's default configuration is "PPPoE on the Modem" ? matching a built-in PPPoE client convenience feature that sends login ID and password to SBC. To Work Around These Issues, Configure the Modem for Bridged Mode Note: In Bridge Mode you cannot to connect to the modem's configuration menu, except by resetting it as described below. 1. Disconnect the router from your network, and connect the computer directly to the SpeedStream modem 2. Open an Internet browser. 3. Type 192.168.0.1 in the browser address field and click Enter. The modem displays a configuration menu. 4. Click Advanced. 5. Enter the "Access Code" printed on the bottom of the modem. 6. Click PPP Location. The PPP Location screen appears. 7. Select Bridged Mode (PPPoE is Not Used). 8. Click Save Changes. 9. Connect the router between the computer and the modem. 10. Power off the modem. 11. Power off the computer. 12. Connect the Internet port of the NETGEAR router to the Ethernet port of the modem. 13. Connect the computer to a LAN port on the NETGEAR router. 14. Power on the modem and wait for 2 minutes. Don't go to the next step until this is finished. 15. Power on the router and wait for 1 minute. Don't go to the next step until this is finished. 16. Power on the computer. 17. Log in to the router by typing 192.168.0.1 in your browser. 18. When prompted, using lowercase letters, type admin for the user name, and password for the password. Some older routers use 1234 for the default password. If you forgot your router password see http://www.fixya.com/ThreadView.aspx?thid=102081&prdid=252188 19. Use the Setup Wizard to connect to the Internet. To Reset the Modem To Enable Access to the Configuration Screen 1. Disconnect the computer from the modem. 2. Power off the modem. 3. Power off the computer. 4. Connect the Ethernet port of the modem to the computer Ethernet port. 5. Power on the modem and wait for 2 minutes. Don't go to the next step until this is finished. 6. Power on the router and wait for 1 minute. Don't go to the next step until this is finished. 7. Power on the computer. 8. Open an Internet browser. 9. Type 192.168.0.1 in the browser address field and click Enter. The modem displays a configuration menu. 10. Click Advanced. 11. Enter the "Access Code" printed on the bottom of the modem. 12. Click PPP Location. The PPP Location screen appears. 13. Select PPPoE on the modem. 14. Click Save Changes. 15. At the login screen type in your SBC member ID and password (which is usually the primary email address on the SBC DSL account and the password for the primary email address). 16. Click Connect. * If successful, a screen appears reading "You Are Connected", and the Internet light goes solid green. * An error will display if the username or password is invalid. * If there are other problems the message "The DSL connection is down" appears.

Posted on Feb 19, 2006

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Posted on Jan 02, 2017

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I cannot go into my e-mail, I thought I had the wrong user name and password or forgot it. I called ATT&T and they want to charge me. They gave me the user name and password but it still won't work.



If you have an Efficient/Speedstream 5100b or 4100 set to do PPPoE:

1. In your web browser browse to http://192.168.0.1 This address will be located on a yellow sticker on the bottom of your modem.
2. The first screen will ask you for your Modem Access Code. This also will be located on the same yellow sticker.
3. At the login screen type in your SBC member ID and password.
4. Click Connect.
5. If everything is succesful you will get a screen that says, "You Are Connected." and your Internet light will go solid green. If you username or password is invalid you will get a screen stating such. If there are other problems you will get a screen stating, "The DSL connection is down."

If you have the 2-wire Home Portal:
1. In your web browser browse to http://homeportal/setup or to http://192.168.1.254 (Or on older models its http://172.16.0.1)
2. Put in your 2-wire system password at the prompt.
3. If they key code is not already filled in put in 522P-22P4-6262-22AT-F2NV for PPPoE and 522P-22P4-2E62-22AT-F27W for static then next.
4. Put in your full member ID and password and next.
5. Select your timezone
6. You should now be connected.
If you have another modem other than the 2-wire Home Portal or 5-LED "5100B",

Windows XP:

1. Go to Start > Control Panel
2. Double click on Network Connections
3. Click the link on the left side that says "Create a new connection"
4. Welcome to the New Connection Wizard! Click Next.
5. Choose the top option labeled "Connect to the Internet." Click Next.
6. Choose the middle option labeled "Setup my connection manually." Click Next.
7. Choose the middle option labeled "Connect using a broadband connection that requires a username and password." Click Next.
8. It asks for an ISP Name. Basically, this is just going to name the icon, so name it whatever you prefer. We usually recommend "DSL Connection." Click Next.
9. It asks for your username and password. Enter both those in, and then uncheck the bottom checkbox that says "Turn on Internet Connection Firewall for this connection." If you feel confident that you know how to turn this off later, you may leave this box checked. When done with all of that, Click Next.
10. Completing the New Connection Wizard! Check the box that says "Add a shortcut to this connection to my desktop." Click Finish.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe




I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Jan 29, 2011 | Computers & Internet

1 Answer

Have an old speedstream 5100 adsl modem from SBC. Would like to use it with new AT&T service. Problem is I have no Installation CD. Havnt used modem in many many years, tho I'm 99% sure it still...


1. In your web browser browse to »192.168.0.1 This address will be located on a yellow sticker on the bottom of your modem.
2. The first screen will ask you for your Modem Access Code. This also will be located on the same yellow sticker.
3. At the login screen type in your SBC/AT&T member ID and password.
4. Click Connect.
5. If everything is successful you will get a screen that says, "You Are Connected." and your Internet light will go solid green. If you username or password is invalid you will get a screen stating such. If there are other problems you will get a screen stating, "The DSL connection is down."

Sep 16, 2010 | Efficient Networks SpeedStream 5100 Modem

1 Answer

Will this modem work with SBC/ATT ISP?


Yes this one should work, you just need to get your ISP settings for this modem from SBC/ATT and configure it to the modem....

Dec 29, 2009 | Zyxel PRESTIGE 645M-A1 (91-004-233005)...

2 Answers

How to connect my modem to pc via usb


friend i have same connection so i can tall u better .
if u want to connect through usb just install the cd u got from isp .it will give u the steps.
now connect the usb cable to modem and pc and enter username and password.u will surely have it..
thanks

Mar 28, 2009 | Siemens SpeedStream Modem (4100) (SS4100)

2 Answers

4100 flashing ethernet light


If the internet light is not on that indicates a prob with your ISP, call them up and arrange a service call. I had a similar prob a few weeks ago and they had to replace the drop to the house from the telephone pole.

Sep 02, 2008 | Siemens SpeedStream Modem (4100) (SS4100)

1 Answer

Router to connect or sub the speedstream 5100


Option 1 (easy)
you could buy a switch or router and put in line with your modem.
you will have to set up appropriate networking on the xbox
DSL --> MODEM --> SWITCH <-- PC
^---- XBOX

Option 2 (harder)
you could get a wired/wireless AP (Access Point) for your PC and run ICS (Internet Connection Sharing) through Windows. connect the XBOX through your PC

Aug 21, 2008 | Efficient Networks SpeedStream 5100 Modem

1 Answer

4100 Light flash no connection


*if the DSL light on your modem is blinking..
TRY: using different filters// check physical connection
IF: not resolved call ISP for a trouble ticket for their line department
*if all the lights constantly blinks
DO: purchase new modem, maybe deffective already or check if modem still under warranty so provider can replace it

NOTE: plug 4100 modem directly to the back of the computer tower without the linksys router and check if light status still the same...
HOW: cable connected from back of modem shud be plug in directly to port at the back of PC tower.. completly remove linksys and turn linksys off..

Jul 16, 2008 | Siemens SpeedStream Modem (4100) (SS4100)

1 Answer

Trying to use SpeedStream 5100 with new DSL Provider


I have Centurytel myself, so maybe I can help:

A link to your Speedstream 5100 router:

http://www2.windstream.net/downloads/links/SpeedStream211.pdf

And the typical setup for the westell 6100 that centurytel uses:

Centurytel will provide you with your username and password.

PPPoE Configuration:
VPI 8
VCI 35
Protocol: PPPoE

Hope this helps.

Jun 12, 2008 | Efficient Networks SpeedStream 5100 Modem

1 Answer

Setup Siemens 4200


u need to get an installncd from them or at least the manual install setting so that you can manually configure your computer.

Nov 23, 2007 | Siemens SpeedStream Modem (4100) (SS4100)

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