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Restoring Files Case # 8015225110 I followed HP directions to Backup my data (five DVDs). I then set computer ro factory as directed by HP. I then rerinstalled programmes. I then tried to restore the five DVDs as directed by HP. It failed. I phoned. It failed. I then copied each DVD to "C" Drive. HP suggested I should be able to use Windows Explorer to drag and drop. FBW files are not recognized. Please advise how I can access my five DVDs and restore my data.

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  • kwferris Sep 08, 2008

    This was a backup of data only. Should I still try changing boot device?

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Is the first of your backup disks a boot-disk?

Often full system backups are restored from a bootable set of disks. There should be a message during startup to press something like F8 to change boot device. You could try using this to see if disk one of your backup is a boot disk & will allow you to restore your files.

Posted on Sep 08, 2008

  • Ugifer Sep 08, 2008

    Somehow you need to run the HP backup utility to restore the files, because FBW files are HP backup data file (perhaps obviously). That restore utility might boot from the first disk, but for data alone I would not expect so. Doesn't take 5 mins to try however, just in case!



    Sorry not to have much more to offer.

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Posted on Jan 02, 2017

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