Question about NetGear CG814M Wireless Cable Modem Gateway Router

3 Answers

How to test Connections with Ping - NetGear CG814M Wireless Cable Modem Gateway Router

Posted by Anonymous on


3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Contributor
  • 36 Answers

You can test the Lan ping using the method below
start->run->command prompt->ping website name or ping ip-address
you can check website ping using the site

Posted on Jul 24, 2012

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 123 Answers

Ping is one of the first tools to use to check computer, router and Internet connectivity. It's run at a command prompt, but getting the basic information is quite easy. You can do the whole thing in 30 seconds. 1. To run ping, type Start > Run. 2. Type cmd in the Run window, and click OK. A black and white command line window pops up. 3. Type ping followed by an IP address or a DNS address. 4. Press Enter to execute the command. Three useful examples: 1. ping (This is a "loopback ping" ? your computer trying to talk to itself. This tests whether your computer is able to handle Ethernet traffic. If this has a negative result, the computer has an operating system problem.) 2. ping (If the result is "Request timed out", type ping If that also times out, then the computer is not making a connection to your router.) 3. ping (Tests whether your computer can contact Internet computers.) When there is no problem, the ping results look as shown in the following screenshot. Three items of interest in the results are highlighted with arrows. The first arrow shows the computer being contacted is replying. (The DNS address "" is converted by ping into the equivalent IP address, This shows both that your network is connnected to the Internet, and that that computer on the Internet is running normally. is always running, so this is a good test address to use. The second arrow shows that Ethernet packets have "0% loss". This is the best possible result. It means that the network connection is lightly loaded, and that it has not been necessary to transmit any of the same information twice. The third arrow shows the average time it took to answer. "Average = 0ms" is the best possible result. Probably you'll only get responses this quickly from computers on your own network. Interpreting Ping when There's a Problem As far as NETGEAR equipment, the problem you're most likely to run into is "Request Timed Out". This means there is no connection. Read these posts: and Another error is "Unknown host", which just means that the DNS or IP address you typed doesn't exist. Probably, you made a typo. Other problems are generally outside the scope of NETGEAR support. Often they are problems with your ISP ? contact them with concerns. A controversial situation is when packet loss is not 0%. Sometimes this indicates a severe problem, but in other situations it doesn't indicate any problem whatever. However anything higher than 5% is definitely a problem. If the average round trip time is > 500 ms, there' s possible latency problem. Again, contact your ISP. Limitations of the Ping Tool * Ping is not a good tool for diagnosing intermittent problems. * Good results are reliable, but ?bad results? could be caused by any number of things, and are not necessarily reliable! * Ping uses ICMP, which has low priority, showing speeds that are slower than regular network traffic. Some computers reject ICMP, and therefore pinging, entirely. * When an IP appears between the source and destination in a traceroute command it does *not* mean that that IP must be pingable.

Posted on Feb 19, 2006

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 59 Answers

Great detail

Posted on Oct 26, 2008

  • Joseph Camp
    Joseph Camp Oct 27, 2008

    Did everything work out fine after the attempt with ping?


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:


Basic Internet connection Troubleshooting

Test if your actually connected to the internet.

This assumes web pages fail. if not is one of many great sites to test connection speed.

Select 'Start' button
Select 'Run'
Type 'cmd'
Select 'Ok'
This opens a command window. Black with white text.
Type "ping" without quotes.
If you see "reply from" then you are connected but you may need to test DNS resolution.

DNS test:

Same command window.
Type "ping" without quotes

If you get a 'reply from' then you can resolve DNS.

If any of these ping test fail start with resetting your connection, see ipconfig /renew and/or ipconfig /flushdns then reviewing your connections and possibly contact your ISP.

Doing a Repair on XP - Vista - Windows 7 does the same (but more) as ipconfig.

on Jan 01, 2010 | Computers & Internet

2 Answers

Ping problem

You might have some viruses and malware.

Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below.

Download, Install and Run Malwarebytes Anti-Malware:
When Installing choose the non-pro version.

Download, Unzip, Install and Run TDSSKiller:

Download, Install and Run Super Anti-Spyware:

If you have an outdated Anti-virus program then Download, Install and Run Avira Anti-Virus:
Make sure to select ALL of the "threat categories" when you install or configure Avira.

You should be in pretty good shape if you run and install all of these programs.

Sep 03, 2012 | Computers & Internet

2 Answers

My ping is low what can i do?

Ain't it good that your ping is low? ;)
In case you ment your ping is too high:•Try to close all the p2p programs like bittorrent etc.
•Try some other server if you're facing this problem while gaming; the nearer, the better
•go and post your results here

Aug 27, 2012 | Microsoft Computers & Internet

1 Answer

Ping test

You need to test the Ping means,You can reach here

Dec 09, 2011 | Computers & Internet

1 Answer

I will help you to know what is Ping!!!!
Ping is a basic Internet program that allows a user to verify that a particular IP address exists and can accept requests.

Ping is used diagnostically to ensure that a host computer the user is trying to reach is actually operating. Ping works by sending an Internet Control Message Protocol (ICMP) Echo Request to a specified interface on the network and waiting for a reply. Ping can be used for troubleshooting to test connectivity and determine response time.

As a verb, ping means "to get the attention of" or "to check for the presence of" another party online. The computer acronym (for Packet Internet or Inter-Network Groper) was contrived
to match the submariners' term for the sound of a returned sonar pulse.

Tip: To find out the dot address (such as for a given domain name, Windows users can go to their command prompt screen (start/run/cmd) and enter ping xxxxx.yyy (where xxxxx is the second-level domain name like "whatis" and yyy is the top-level domain name like "com").

You can check the ping test in also you can check that here

Nov 20, 2011 | Computers & Internet

2 Answers

I can't connect through network can't connect by pinging

Can you ping your router?
If you can, log into it and see if you have any problems with it. If you have ADSL, you will see the status of the line as well as whether you are connected or not. You may have a diagnostic feature that will test the connection to your provider.

If you have lost DNS with your provider, you will not be able to ping using names, only by IP addresses.

Jul 24, 2011 | Computers & Internet

1 Answer

Hello. I have a unique problem. I have a Windows Vista home premium system that can ping to my gateway and other systems on the local network but can not ping beyond my gateway and can not browse the...

If you can PING your gateway, then there was no need for the 'WINSOCK FIX'.

Access the web-server "inside" the router, and look at the table of DHCP clients -- confirm that your computer's "wired" and "wireless" connections are listed, and that they have been assigned IP-addresses.

The router should have its own 'PING' interface, so try PING-ing to '' -- you should get output like:

Pinging [] with 32 bytes of data:
Reply from bytes=32 time=126ms TTL=241
Reply from bytes=32 time=103ms TTL=241
Reply from bytes=32 time=91ms TTL=241
Reply from bytes=32 time=93ms TTL=241

if your router has an Internet connection.

Oct 23, 2010 | HP Computers & Internet

2 Answers

I can't log in to configure my router. I tried loging in using but its not working an I don't know why. Help please

You may need to double check if the router is giving the correct IP address. You can this by doing the following:

1. Go to Control Panel.
2. Got to Network Connections
3. Right click on the the connection that you are using to connect to the router, wired or wireless. Then go to Status.
4. Go to the Support tab. Check the IP address and the Default Gateway, it's the Default Gateway that will tell what is the correct router IP address.

After you verify the correct IP address, you test if your computer is still communicating with the router. To do this, do the following:

1. Click Start go to Run and type "cmd" and then hit return.
2. In the command prompt, type this command "ping" or ping whatever IP address you will see in the support tab for Default Gateway.

You should get four replies if your computer is communicating with the router. If you not make sure that you disable the firewall/s in your computer. You can also use a different computer.

Jun 19, 2010 | Computers & Internet

2 Answers

Cannot get on the internet ,network adaptor is not working

First you want to make sure that you network adapter is truly not working and if not what part of it isn’t working.

First we need to check some settings. Open the start menu and then network connections, then show all connections. Some computers have been configured with out this option set, so to get to the open the “My Network Places” the on the right hand panel click “View Network Connections”. Insure that the network adapter that you use to connect to the Internet is enabled. If it is then we will move on, if not then double click the icon and it should enable the adapter (check to see if you can connect to the Internet).

Moving on, open the start menu and click the run button. In the box, type cmd.exe and hit enter. At the command prompt we will enter some commands to find out where the problem is. First type “ipconfig” and hit enter. If your IP address (the first IP address listed) is ok (anything not starting with 69) then that part is working on and we will have to move on. Next type “ping” and hit enter. This tests your operating system to see if it’s working. If you get a response then the problem isn’t your OS. If you get an error then we will need to trouble shoot that later. Now type “ping” then your IP address; this tests your network card to see if it’s working correctly. If you don’t get an error then you network card is working. The last command will test your network, type “ping” then your default gateways IP address. If you don’t get any errors then your problem might be with the network configurations in your router or you ISP.

If your IP address starts with 69 the there is something wrong with the way your computer is getting its IP address from your network. One easy way to fix that is to force it to accept a different on. In the “view my network connection” box, right click on the network adapter icon the properties. In the center box, scroll down to the internet protocol (TCP/IP) and highlight it the click the properties button. In the following box select the “use the following IP address” button. In the IP address area type “” then hit tab and enter “” the click ok. Now go back to the previous box and click the “obtain an IP address automatically” and click ok. Now try to connect and see what happens.

If you received an error from your ping test ( then you need to reinstall the TCP/IP stack. To do that, all you need to do is highlight Internet Protocol (TCP/IP) and click uninstall. Then click the install button, locate the Internet Protocol (TCP/IP) and then click install. Try to connect and see what happens.

If you received an error from your ping test (your IP address) then you can assume that your network card is bad and should buy a new Network Interface Card (NIC) at your local computer store. To install it, turn off your computer and you remove the screws (or push a button on the back of the computer depending on you computer). If you’re looking at the back panel it should be on the left side. The card should snap into place and install automatically. You should install any drivers that came with the hardware to make sure it operates properly.

If you got an error from your ping test to the “default gateway” then you network hardware is having problems. Try unplugging everything plug it back in. You need to make sure that you plug the modem in first and insure that all the lights turn green before you plug your router back in. If that doesn’t work you will need to replace your network hardware.

The last thing that it could be is your firewall. For that you may need to contact the manufacture to get proper configuration information.

If you’re still having problems, post a comment.

Good luck,
Eryk V

Mar 21, 2009 | Compaq Computers & Internet

Not finding what you are looking for?
NetGear CG814M Wireless Cable Modem Gateway Router Logo

456 people viewed this question

Ask a Question

Usually answered in minutes!

Top NetGear Computers & Internet Experts

Prashant M
Prashant M

Level 3 Expert

2263 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18417 Answers

Are you a NetGear Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides