Question about HP Pavilion dv6000z Notebook

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Blank screen instaed of desktop

I am seeing a blank screen after booting up. After powering on the notebook, i can see window bar progressing, prompts to enter the password and after entering the password, welocme screen appears followed with a blank screen with only mouse pointer visbile.

Let me know the action item for this issue. I am using a HP Pavillion DV6707us model notebook running Vista32

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  • savannajo Sep 08, 2008

    am seeing a blank screen after booting up. After powering on the notebook, i can see window bar progressing followed with a blank screen .

    Let me know the action item for this issue. I am using a Gateway lapto with Window Xp

    my email address:

  • jbettis36026 Apr 08, 2009

    blankscreen after power up nothing

  • danieljoelje May 11, 2010

    blank screen after windows boot up process



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This should help.

I purchased the HP-Compaq C765TU Presario, serial # CND81233B5, from Octagon Computers. My notebook came with only "Freedos" because I was going to Dual-boot Windows XP Professional & Linux, but I found out that my notebook is only “Vista Compatible,” because I could not find the drivers for the sound card & Atheros wireless adapter & the Linux I used, Ubuntu does not have all the drivers needed, so I uninstalled, & I added the only Windows Vista OS that I could get here at Octagon Computers in Tacloban City, Leyte, Philippines, “Windows Vista Starter!” (I’m an American married to a beautiful Filipino woman 1 year younger than me, & we are living in the Philippines. I’m, also, Retired USAF.) I went to the HP-Compaq site & downloaded all the new drivers and essential update for my notebook to make sure my notebook was as it should be by HP-Compaq standards. All is well, but only for a little while!

The first problem that I encountered was that after I would Logon, the Welcome screen would do its processing then go to a blank desktop with the cursor - no icons, no taskbar, nothing, so I used “control, alt, delete” to bring up the tasks page & started Task Manager. I found that the “Explorer.exe” was not listed, so I ran a “New Task” from the file menu, & my whole desktop came up. The notebook runs fine after this is done, but I had to do it all the time.

So, I found & bought a copy of Windows Vista Ultimate on the Internet & was forced to do a clean install because it was a full version (not an upgrade), which formatted my Hard-drive, but I had backed up all my files ahead of time, so as to not lose all my important data. I went back to HP-Compaq site & downloaded all the new drivers and essential update to make sure my notebook was as it should be by HP-Compaq standards. After doing this New Install, my notebook worked perfectly! However, the same problem has come back as I had with Windows Vista starter.

I have always used Anti-virus, and I run “System Mechanic Professional 8” because it has all the tools needed to seek & destroy viruses, spybots, etc…, & recover/repair data.

I have never had this problem with Windows XP Professional, but this laptop is designed for Vista, and I didn't know that before I bought it. I'm still looking for a permanent FIX. There must be a way to fix this problem permanently!

Posted on Sep 28, 2008

  • Terry L. Freeman
    Terry L. Freeman Oct 04, 2008

    Here is how to fix the blank screen with cursor:

    Most likely a damaged or altered registry entry. Clicks start and type
    'regedit' and hit . Expand the keys at left to reach:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    Click on this key, then locate the shell string in the right pane. Double
    click it, replace the contents with just:


    Click ok, then close the registry editor and reboot.


    If you are not confident with working within the Registry, then get a computer tech to help you, or ask for help here.



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Here's what you do to get tot he bottom of this quickly. I won't insult you with the details but what you've got to determine is whether or not the problem lies with your machine, your OS, or your profile (no doubt it's the profile). First, attach an external monitor to your computer, reboot, confirm external is working. if you can see normally then it's hardware (probably), if still black it's definitely the profile.
If you have XP Pro and have the admin credentials hit CTRL+ALT+DEL at the login screen to get the login dialog and log in that way. if things work fine logged in as admin then it's the profile, if still bad then we still dont know. If you have XP Home and you only have 1 account then you can just assume it is the profile and go from there. If you have tried a System Restore to no avail, and you're stuck with one profile and can't log in to create a new profile you can try this. You must get logged in safe mode as Administrator. simple enough when going in safe mode.
in control panel open user accounts and create a new admin profile. like yourname2 or something.
log off then on to that profile. copy your old profile personal files to the new profile. Copy Files to the New User Profile1. Log on as a user other than the user whose profile you are copying files to or from.
2. In Windows Explorer, click Tools, click Folder Options, click the View tab, click Show hidden files and folders, click to clear the Hide protected operating system filescheck box, and then click OK.
3. Locate the C:\Documents and Settings\Old_Username folder, where C is the drive on which Windows XP is installed, and Old_Username is the name of the profile you want to copy user data from.
4. Press and hold down the CTRL key while you click each file and subfolder in this folder, except the following files: Ntuser.dat, Ntuser.dat.log, Ntuser.ini
5. On the Edit menu, click Copy.
6. Locate the C:\Documents and Settings\New_Username folder, where C is the drive on which Windows XP is installed, and New_Username is the name of the user profile that you created in the "Create a New User Profile" section.
7. On the Edit menu, click Paste.
8. Log off the computer, and then log on as the new user. DHM

Posted on May 22, 2010

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I own a Gateway notebook MX8431, I do not a have a recovery disk for my system, is there anyway of geting one. My notebook when it is turn on get the windows xp prompt but goes blank thereafter.


Savannajo (

Posted on Sep 11, 2008

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Hello Pawanamigi,

Sometimes thisissue occurs when there are many startup items.

However try the following steps if you are able to login into safemode:

Here are the steps to login into safemode:

1. Restart the computer. Keep tapping F8 key at the Compaq Logo repeatedly.
2. You should see a menu, choose Safe Mode from the Advanced options menu, and press Enter.
3. You should see Windows Entering into Safe Mode, with Safe Mode written on all four corners of the Screen.

After loging into safe mode perform the following steps:

1. Hold the windows key and press 'R' -> Type msconfig -> Click Ok
2. Click on Services tab, check the box next to "Hide all Micrsoft services" then clickon disable all.
3. After that click on Startup tab and click on disable all.
4. Click on apply and ok. Then restart the notebook into normal mode.

Let me know after trying the above steps.

Posted on Sep 10, 2008

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SOURCE: Hp pavillion 2120 screen has gone black

Hi folks I had a similar problem to the 3rd one in which the lights would come on but the screen stayed Black. I searched aroud some HP sites and found a suggestion on reseating the RAM. It worked and takes 5 minutes. Remove all power sources. Remove the cover on the back just below where the Battery goes it has 2 screws. Remove the cover. This exposes the Ram. Mine has 2 sticks one on top of the other slightly overlapped. Each is held in place by 2 small metal tabs pull gently on these an the Ram stick will pop up and you can easily remove it from it's slot. Remove all of it and then reverse the procedure and reinstall it. It takes 5 minutes and mine booted up right away.

Posted on Feb 28, 2008

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SOURCE: How do i recover password running windows vista?

For these situations, I recommend:
1. Think hard, was the password tied to something you'd remember by going over common things in your life? Names of family member or important dates that only you would know are common.
2. Try a password recovery program -
3. The least desirable option is reinstalling Vista from the disc.

Posted on Mar 26, 2010

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