Question about HP Office Equipment & Supplies

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Since downloading Leopard a week ago much of my MacBook Pro applications have changed (deteriorated)in particular HP Photosmart Studio. This application, when opened,would fail to respond to the cursor.as a consequence of this I uninstalled HP Photosmart 3300 series (CD version 7.9.0)and then inserted that CD to re install.the process got to installation then then froze.the same occurred on three attempts and now dose not ask for owners permission to proceed after inserting the CD.would purchasing a new updated version for my Photosmart 3300 (serial number MY659B42DT045M) solve the problem? Regards, John Stewardson.

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  • JohnJon Sep 08, 2008

    After downloading onto the hard drive, as recommended,only HP Photosmart became available and, once again, is unusable. Of other 3300 facilities, only printing(from the computer)remains available,all features available at the printer are, of course, fine.Please advise. Regards, DESPERATE- John.

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  • monk3ybidzness
    monk3ybidzness Sep 08, 2008

    Don't use the CD that came with the unit, it's for Tiger & below.

    That's the only updated version (9.7.1) Photosmart Software HP provides.

    "Since downloading Leopard a week ago" - is that an upgrade from Tiger to Leopard ?

    Specs : Intel or PPC?

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This happened beacause the operative system still has installed files, registries entries, and settings that create problems with the new software installation.
An updated version of HP photosmart software may work better, but it is quite likely you still get troubles after updating software.

Here you can download the software from HP, see how it goes.

If you cannot fix the problem you will need to save all your personal data and reinstall Mac OS.


Posted on Sep 08, 2008

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Better download the software for this printer and try using that instead check this link for the download http://www.apple.com/support/downloads/hpprinterdriver11.html

Hope that helps...........

Posted on Sep 08, 2008

  • Mark Gil
    Mark Gil Sep 08, 2008

    Please do make sure that you uninstalll all the components of the printer softwarer from your computer and after that reinstall everythi9ng back and hopefully that should fix that concern.........

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