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If your machine is detecting a jam with no obvious signs of paper, you most likely have small amounts of debris or dirt blocking the jam sensor. I suggest manually feeding a piece of thick card stock through the paper path, then spray the path with some canned air, as this will act to clear any dirt blocking the jam sensor.
Courtesy www.brokenfax.com : Sharp ram clear (most models with LCD displays)
Press function 9 * 8 # 7 then # or * until display reads memory clear, then press start. Best of luck and hope this solves your problem. Greg
First clear the possible paper jam using a air blower on the rollers and sensors most possible cause is the paper dust which block the sensors. then do a power cycle by unplugging the cable and leave it turned off for 5 mins and then reconnect, it should take care of the issue.
Sometimes the plain paper in the tray underneath upsets the whole machine.
Open up the top of the machine, as if you were going to change the toner cartridge. Pull out the cartridge carefully to mae sure that there is not a piece of paper jameed underneath. Replace the catridge and close the top of the machine. when you close the top 'door' the machine will make a noise as if it is resetting itself - the 'jam' display may or may not clear at this point. Next, pull out the paper tray. You will need to stoop down to look into the gap where the tray normally sits. If there is a piece of paper jammed at the back this will need to be carefully removed. If you pull it out make sure there a re no fragments left int he machine - you can check this by oepning out the piece of paper removed and see if there are any pieces missing.
Finally, if all is clear, replace the paper tray (it would be worth topping up your supply of paper as the 'jam' message sometimes comes up when the machine has a low paper supply.
Does it say clear jam immediatly or does it start to run then declare a jam?
If it starts then tells you to clear a jam and no paper is in the machine, your feed rollers are shot. Smooth like trying to drive a car on ice.
If it says that all the time, no attempt to feed then you have a sensor either dirty, knocked out of place or something stuck on a sensor.
Either in the paper path or in the scanner.