Question about Creative Labs Zen Digital Media Player

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BLACKED OUT SCREEN

Hey i just bought a creative zen and i wasn't trying to add firmware or whatever i was just charging it and put some music on. wen i turned it on it was fine. i put the headfones on and tried to hit play and this pc of vrap just went black...pls help!! i dont understand.

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  • try to reset it
  • try to put the disc on
  • take it back where you got if from
  • try charging it

Posted on Oct 17, 2008

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2 Answers

How to add videos to my zen mp3 player


http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=16999&prodName=ZEN
go to that and download the Creative Media Explorer Software when you click show details it says the video converter converts and puts it on the media player

May 30, 2009 | Creative Labs Zen Digital Media Player

7 Answers

Instruction for zen mosaic by creative


I think alot of people are having the same problem I was. We got home, opened the box, plugged it in the computer, and nothing useful happened so then we installed the mini-cd. Well the thing is windows stops looking for a driver once it searches and finds nothing, and unfortunately those of us using XP do not automatically have the drivers. So...

SOLUTION
------------------
-If you have not already installed the mini-cd, do so, or download from Creative's site in the support section(if you do you might want to grab the latest firmware update)
-Once pack has been installed the drivers have been as well, BUT as I mentioned we now have to tell windows to look for them again.
-Reconnect your Mosaic
-Right click "My Computer"
-Chose "Properties"
-Click the "Hardware" tab
-Click "Device Manager"
-A window will pop up and you will see a long list with (hopefully only) one thing under the "Other Devices" sublist. It should be something along the lines of "Creative Zen Mosaic". Right click it
-Chose "Update Drivers"
-Follow prompts agreeing to search and auto install
-Once install is done, in a moment the screen on your Mosaic will say "Docked"
-Congratulations!
If you have downloaded the updated firmware this is the time to install:
-Ensure your Mosaic is in "Docked" mode
-Execute the firmware update
-Click "Upgrade"
-Wait (it takes a moment or two)
-Updater will say it is complete
-Mosaic will reboot
-Click "Close"
-Congratulations!

Hope that helps.

Dec 11, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Stuck in recovery mode--would love to avoid buying a new mp3


I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.

Jul 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

My creative Zen 8Gb wont allow more than 597 songs..


I'll run a cleanup on your zen, if that doesn't work then you should format it and re-transfer everything. Additionally, you may want to upgrade your players firmware.

How to enter the Zen’s Recovery Mode for Clean Up, Format All, Reload Firmware, and Reboot:

1. With the Zen off, press and hold the "play/pause" button.

2. Continue to hold until you perform Steps 3 and 4. If you accidentally release the button, start the procedure again.

3. Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. You should be able to feel the release click of the button.

4. Slide the On/Off/Lock switch towards the power button and hold until the boot screen appears on the display.

The Recovery Mode screen appears, and four menu items are shown:

Clean Up: A cleanup of the file system and database files takes place. All (uncorrupted) data should stay in tact. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library. All files should remain intact unless they were detected as being corrupt.

Format All: This will completely reset the Zen and remove all user stored files on it.

Reload Firmware: This will prepare the Zen to accept a reload, new, or older firmware based on the specific firmware file you download and execute on a computer. Selecting this option will prevent your Zen from being able to boot, so make sure you have the firmware file on you computer and ready to load.

Reboot: This will execute a soft reboot of the Zen's operating system.

How to Clean Up, Delete Temp Files, and Reformat the Zen using Zen Media Explorer:

1. Plug the Zen.
2. Go to Zen Media Explorer.
3. Select "Settings and Information".
4. Select the "Tools" Tab.
5. This page will show you the options to Clean Up, Delete Temp Files, and Reformat the Zen.

(Warning: When reformatting, you will lose all files you put on the Zen)

Jun 19, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen mp3 help please


You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Please help


download the latest firmware from creative.
http://us.creative.com/support/downloads/

Jan 08, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Lost playlist on main screen


Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

Jan 03, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative


try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.

Dec 21, 2007 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

My creative zen v has totally blacked out


Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Dec 17, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Problem wen i pressed reset button


· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.

try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

Sep 03, 2007 | Creative Labs ZEN V Plus MP3 Player

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