There a button on the control panel label "cube ice" if you push this it will remove a gate up in the front of the ice make. If it not working. Remove the ice tray and you will see long rod on the ice tray. Move the rod back and forth afew time. Also, on the back wall behind the ice tray is a small latch, make sure that this latch is free to move. There could be ice on it remove the ice. Then reinstall the tray. GB....stewbison
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