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Try cleaning the rubber paper feed rollers. If it fails to pick up the paper in a pre determined time it will show paper jam. The pick up tires must pick up paper when turning, if not the paper will not feed into the machine and it will show paper jam with no jammed paper.
open the printer from the top and see if anything is stuck their.it could be a very small piece of paper or maybe something solid.if it still says that it is jamed then go to the service centre.even if your warrenty has expired
If you use Photo Glossy Paper, you have to put at least two sheets of paper. If you read the photo glossy paper instructions that came in the package you will see it.
The package brings one sheet more than mentioned because of this specification.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
Look where you remove the last jamed piece of paper closest to the fixing unit. Dose it jame when you make one copy? If it dose jam in the same place, I would have to say the problem is in the fixing unit. Look, in the unit for any pieces of paer jamed and remove them. Also, is it only happen with one paper tray and not the other. If so make sure you haze the tray and paper are set correctly.... Really need some more info.
some times you need to clean the rubber rollers inside the printer with alcohol. this helps them to better grip the paper.
also before you put the paper into the printer you need to fan it really good to separate the papers. otherwise they stick to gether and take more than one at a time. thus , paperjam