Question about IO Magic Corporation GigaBank (I250HD35) 250 GB USB 2.0 Hard Drive

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Hard drive shuts off after 10 seconds

Im having problems with my io 320 gb hard drive, it shuts off after 10 seconds. i tried switching cords and it stays powered until i turn my computer on, anyone else had this problem?

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There are a variety of things that can malfunction on your external hard drive: 
1) The cable 
2) The external hard drive casing 
3)  The hard drive itself

If you have tried plugging in your hard drive to different computers and are still having the same issue, then there is either a problem with your casing or with the hard drive itself, because you've already switched out cables.   
If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computerstore, and also available by going to our website at www.iomagic.com and clicking on Drive Enclosure.  Make sure to get the right size enclosure.  The GigaBank 320 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist.   After you have retrieved your data, we will replace your unit if you are still within your warranty period. 

For specific warranty and replacement information, go to www.iomagic.com  and click on Support. 

Have a nice day,
I/O Magic Technical Support 

Posted on Sep 11, 2008

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