Our fridge was at least 15 years old and from the list of troubleshooting info determinded that it was the compressor. So bought a new one. Whirlpool Gold from Boscov's Outlet store. It's nice that you have troubleshooting info but don't want to pay for service answers from a tech. That's why I came to you for advice. Will continue to be a good Whirlpool customer since those products last so long but did not like that I trusted that you'd give me advice since I had one of your products then get here's how much it will cost for you to get an answer. Feel this should be free (as how you advise when Googled) to those who own a Whilpool or any product that people own that you give advise for. Should get that fee from your sponsors. By giving you the model # and serial # should prove I have purchased the item. Thanks anyway for getting back to me. MMM
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