We just got our GE washing machine from a family member. it was in storage for a year.it will take in and hold water but will not pump up the water to drain it. the water just sits in there and will not come out. but when we put the hose to the ground water comes out and it drains the washer. what could be wrong and how can we fix it from home?
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The pump is the same as other late model GE washers. Small things get into the electric pump. I removed coins and shoestrings from the pump in the past. They are easy to take apart and clean up. Rarely do they fail.
Stay away from a Calyspo, Neptune, Elite. These are problem machines. I would also stay away from any of them that have a digital readout. Water and that type of electronics do not mix. I have a whirlpool top loader that has a dial. It's over 13 years old. I have replaced a pump twice and repaired the lid switch. Simple fix and the cost was small. Most people have trouble with washers due to overloading them. I never overload mine inso it has given me good service.They still make these machines under different names like maytag, roper and kenmore which are owned by whirlpool. Front loaders leak and give problems in a couple of years.
If you had an incident where a pillow broke and feathers where dispersed throughout the washer..then there is a good chance that teh drain fiilter screen, pump or hose feeding the pump is clogged. I would verify that the filter is free from anything that would limit water flow from getting to the pump.. then if the problem is still there.. examine the pump itself to make sure it isn't clogged...
If you or someone in your family is reasonably handy, here is a link to your washing machines exploded view and parts and this should provide sufficient information for how to access the pump and associated hoses etc that feed into and out of it for cleaning..
If you are having problems after you verify the lines are free of restriction, feel free to contact me and I will try to assist you in solving your problem.. Here is the link.. http://www.pcappliancerepair.com/model-display.php
The GE serviceman repaired my machine approximately 40 minutes. I paid $189 for the issue to be resolved in 5 minutes. This is no exaggeration.
The serviceman arrived at 2:50pm and finished at 2:55pm. It took another 5 minutes for me to write the check and he was gone.
My recommendation is...
- Purchase the GE service plan prior to calling GE to repair the service. A 1-Year service plan is $40 and 2-Year is $75. It costs $99 just for the serviceman to come to your house.
- Fix the issue yourself. Of course, this only applies if you are handy. I am handy and I tried to fix the problem myself. I just couldn't figure out the location of the access panel.
The access panel is on the front. This can be removed in less than 20 seconds. The notches on the access panel is in line with the edging of the washing machine door. To remove, slide in a flat object like a flat-head screwdriver. Wiggle up and down on each side until door comes loose. Lift up door and set aside.
The water pump is on the lower right in the front of the washing machine. If your wash machine has any water in it, you want to use a shop vac to empty it out. The serviceman used a clamp to stop the water from running down. A little water still came out but he used my shop vac to get it up. It was less than a cup full and I had a 1/2 tub of water. Afterwards, he stuck his fingers in the water pump and pulled out the item that was blocking the pump.
Guess what was blocking the pump? The item was my two-month old daughter's sock. He recommends using a washing bag.
Remember this solution is for GE 315 model that is a top load washer. This will most likely work with similar models. I knew my water pump was still working because it hummed during the rinse and spin cycles.
Good luck and I hope this saves you $189 or any other fees.
The high speed spin of a front load washer should normally do a good job of getting squeezing out the water but if there is an oversudsing condition that makes it hard for the drain pump to operate then the suds and water will just stay there. First make sure there is no actual clog in the drain line then run a load with no soap or detergent and see what happens. It's always better to use a low suds detergent with this type of machine
Your outlet filter is blocked, check this out and clean it and refit. The filter requires periodic cleaning according to your use. For most machines the filter door is at the front bottom; just look for it in your users' manual.