Question about Pure Digital Flip Video Ultra Camcorder

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Thanks mastersaint, follow-up....

The first trick of rebooting and turn on did not work. The problem is not localized because I tried this on three different computers so far. All unrecognized.

Now, the real trick may lie in your link:

Following the steps....

I proceeded to "Remove Hidden Devices" via DOS, then proceeded to device manager, now I ONLY uninstalled the "Unknown devices" under the USB branch. as shown in the photo below. I thought the instructions only meant those.,

Am I required to delete all those greyed our ones included the "Generic USB Device"? Is tis safe? This was not 100% clear in the instructions of that page


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  • PattyFerrant Dec 26, 2008

    Yes, I have this same problem except I know the device works on my laptop... As soon as I plug into usb on laptop, the device software window opens up. but my pc does not recognize this same device. I have 2 (one for each kid) and neither one seems to be recognized on the pc.



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  • Master
  • 928 Answers

Hi Letian,

If you have tried this on all 3 computers then i would definitely suggest you return the unit. The USB unrecognized works only for a computer that it was working before but the unit must be working on another computer. The solution at my link is for Ghost devices that cause the specific problem. If you tried the device on another computer and you have never plugged the device on that computer then the unit is either defective or nearing that. While it is still under warranty I suggest return it as it will certainly give you problems in the future.


Posted on Sep 07, 2008

  • Thomas Lim
    Thomas Lim Sep 25, 2008

    As for the device if it is under warranty I do not suggest you do anything further to try to fix it as it is under warranty. if it is not under warranty kindly message me.



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