I cannot stop the ink cartridge holder to stop in the correct positioo to replace the cartridges on my epsom cx5500 printer

Did you pull the tape off the top of the ink cartridge?

Hi,

Good day. I hope this steps can help you in replacing your cartridges. This how i remember doing it. Just follow these steps.

>Make sure the power light is on, but not flashing.
>Open the printer cover and the output tray.
>Press the ink button. The ink cartridge holder moves to the ink cartridge check position and the
power light begins to flash.
>Press the ink button again. If more than one ink cartridge is expended or low, the ink cartridge holder moves to the mark.This
occurs each time you press the ink button until all expended or low ink cartridges have been
indicated. Once all of the expended or low ink cartridges have been indicated, the ink cartridge
holder
moves to the ink cartridge replacement position when you press the ink button. >Open the cartridge cover and place the ink cartridge into the cartridge holder with the bottom down.
Then push down the ink cartridge until it clicks into place. Then close the cartridge cover
>Press the ink button and then the printer moves the ink cartridge holder and begins charging the
ink delivery system

Hope this will help you a bit with your ink cartridge replacement problem. Have a great day.

I believe the DX series and the SX use the same system

# Determine which ink cartridges are not recognised.
# With the ink cartridge holder in the ink cartridge replacement position, lift up the ink cartridge holder lid and take the cartridge or cartridges out.
# Check that the cartridge is a genuine Epson ink cartridge - look for the EPSON branding and T0xxx codes on the cartridge labels.
# Check that the cartridges are correct for your Epson product.
# Wipe the green Intellidge Chip on the cartridge that is not recognised.
# Check the chip contacts within the ink cartridge holder for any debris or dried ink and wipe with a lint-free cloth if necessary.
# Check that the plastic at the bottom of the cartridge has been pierced.
# Check that the cartridges are in the correct slots.
# Reinstall the cartridges into the ink cartridge holder in the correct order.
# Push the ink cartridge down firmly. It should click into place.
# Repeat this for any ink cartridges that were removed.
# Push the ink cartridge holder lid down. It should clip into place and be secure.
# Press the Stop button, this will return the ink cartridge holder to the right hand side of the unit.
# If the error light flashes after the print head returns to the home position, the ink cartridge may not be installed properly.
# If the red light is no longer displayed, but Status Monitor still reports a Non-Genuine Ink warning.
# If the red light is still on the printer, and Status Monitor indicates that an ink cartridge is not recognised, follow the steps below.
# If the problem remains, there may be a fault with the ink cartridge.

The ink cartridges are all separate so you press the cancel button (with no jobs pending) to bring the cartridge holder in to the right place open the holder remove the cartridge and then replace it, let the printer purge the cartridge then your good to go

Hi.... i had the exact problem... heres how to change the cartridges manually:
i got windows vista not sure if it will work for XP
open control panel..... go to printers... right click on ur printer.... go to printing preferences... then click on the maintenance tab... select on the ink cartridge replacement.... and it should work from there on

Try to hold down both 'stop' and 'B&W' button when you press the 'on' button to start the printer machine. This should erase the error message and let you print.
Regards.
Gordon

Replacing the cartridge:

1. Make sure the printer is on and open the printer cover
2. Make sure the printer is paused and the output tray at the front of the printer is lowered
3. Hold down the cleaning button for three seconds until the print head moves slightly to the cartridge replacement position, and the power light flashes when the print head is in position. Do not move the print head by hand, it will be damaged
4. Lift up the clamp that holds the cartridge you want to replace as far as it will go.
5. The cartridge will rise partly out of the cartridge holder. For black ink replacement, lift up only the smaller clamp on the left.
6. Lift the cartridge out of the printer and dispose of it properly.
7. Remove the cartridge from its protecting bag. Remove only the yellow tape seal from the cartridge. The yellow tape seal must be removed. Leaving the tape on when you install the cartridge will permanently damage it. Do not remove the tape seal from the bottom of the cartridge.Otherwise ink will leak.
8. Lower the ink cartridge into the cartridge holder with the label on the cartridge face up and the arrow on the cartridge pointing to the rear of the printer.
9. Press the ink cartridge clamp down until it locks in place. Do not press the cartridge itself.
10. Press the cleaning button. The printer moves the print head and begins charging the ink delivery system. This process may take a few minutes to complete. The power light continues to flash while the printer performs the ink charging operation.
11. Never turn off the printer while this light is flashing. Doing so can result in incomplete charging of ink. Even if you do not press the cleaning button, the printer moves the print head and begins the ink charging process about 60 seconds after you replace the ink cartridge.
12. When the ink charging procedure is finished, close the printer cover.

Hi,
Go to the below link and follow the steps..

http://www.epson.com.au/products/multifunctional/styluscx5500_specs.asp

Thank you

Using the Ink Cartridge Replacement utility in Windows

1. Open the Printers window by following the appropriate steps for your operating system.

In Windows 2000: Click START > SETTINGS > PRINTERS.

In Windows XP: Click START > CONTROL PANEL > PRINTERS AND FAXES or PRINTERS AND OTHER HARDWARE. (Select VIEW INSTALLED PRINTERS under PRINTER TASKS if no printers appear.)

In Windows Vista: Click START > CONTROL PANEL > HARDWARE AND SOUND > PRINTERS.

2. Right-click your printer model and select PRINTING PREFERENCES.

3. Click the MAINTENANCE tab.

4. Click the Ink Cartridge Replacement utility icon and follow the on-screen instructions to replace your ink cartridges as necessary.

Caution:
Never turn off the printer while the On light is flashing or you’ll waste ink. If the ink light flashes, press the Stop button and press down all the cartridges securely.



Using the control panel

1. Turn on the printer.

2. Open the scanner and make sure its support locks in place.

3. Press the STOP button. The print head moves to the ink mark to indicate which cartridge is low or expended.

4. Press the STOP button again.

If another cartridge is low or expended, it moves to the ink mark. Press the Stop button again to see if more cartridges are low or expended.

If no other cartridges are low or expended, the print head moves to the replacement position on the right.

5. Open the cartridge cover.

6. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Dispose of it carefully. Do not take the used cartridge apart or try to refill it.

7. Before opening the new cartridge package, shake it four or five times.

8. Remove the cartridge from the package, but be careful not to touch the green chip on the cartridge.

9. Remove the yellow tape from the bottom of the cartridge.

Caution:
Do not remove any other labels or seals, or ink will leak.

10. Insert the new cartridge into the holder and push it down until it clicks into place.

11. Once you replace all the necessary cartridges, close the cartridge cover and push it down until it clicks into place.

12. Release the scanner support and close the scanner.

13. Press the Stop button to begin charging the ink. This takes about 1 1/2 minutes.
When the On light stops flashing and remains on, ink charging is finished.

Caution:
Never turn off the printer while the On light is flashing or you’ll waste ink. If the ink light flashes, press the Stop button and press down all the cartridges securely.

Hi Open the cover then switch on the printer and then off from the mains when the cartridges are in the middle. Hope this helps!