Blackberry phone sound: making and receiving calls
Problem> outgoing and incoming calls: I cannot hear the call (or the dialing of the call) and the recipient of my voice can hear me but I can't hear them when the phone is on the hansdset mode. However, the sound on the phone seems to work fine when the phone is set to speakerphone mode. i have turned my phone off. Taken out the battery and restarted the phone. No change in the problem. Please help. Thanks!
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Hello,please kindly check if you have not mistakenly bar your calls,both outgoing and incoming.you can unbar them by visiting your call settings.then you click on clear all barred calls,that will automatically fix the problem. But you can as well call your service provider to confirm if they are not having any network problem with your sim card or probably the environment you staying. wish you good luck,thanks for using fixya.
I hate to say it but you might need to hard-reset the phone. If you choose to do so BACK UP YOUR DATA first. You can get a free program called "PIM Backup." This will let you back up all of your contacts, emails, etc. (all personal information). To hard reset, hold down both of the soft keys at the same time, then simultaneously use your stylus to hit the reset button. You should get a black screen with some text on it asking if you want to hard reset. Press the "send" key to confirm. If you don't get the screen right away keep trying as it doesn't work perfectly every time.
Press call logs-Press menu-click on Options-General Options-Restrict My Identity(It should be never)-save and ok.For text message your message center no has been changed so call your service provider and ask for message center no and update in your device.To update Press menu-select options-SMS-Service center-change the no and save it.After saving do the hard reboot.