Question about Neff 24 in. S5409X0 Built-in Dishwasher

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How do I reset my dishwasher

Hi, I have a Neff S5409 and have the problem where it sounds like it is trying to drain and will not fill with water. We have checked the filters and removed the inside cover to check for blockages, there weren't any. The dishwasher then worked ok, but finished the programme and hadn't drained. I then put it onto another programme and it drained ok. I have gone to use it again and now will not fill at all, just the sucking/pumping sound. Any ideas what could be wrong please, typically the machine is just over 2 years old and out of warranty. Is there any way I can reset it, cos it sounds as if it's confused to me. Incidentally have just returned from 2 week hols and it was working fine before we went and used iton our return about 6 times before the problem occured. Thanks for your help.

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  • lizzie21 Sep 08, 2008

    Thanks I'll get hubby to give it a go, how would it suddenly flood though when I had been using it perfectly ok.

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Sounds to me like you have put the dishwasher into flood mode, this happens when there is water in the base panel, try leaning the dishwasher back and see if any water comes out. :)

Posted on Sep 07, 2008

  • Aaron Fredric
    Aaron Fredric Sep 09, 2008

    sometimes dishwashers flood when too much powder is used as the foam can overflow into the base. If you have just cleaned it and taken the spray arms off make sure they are the correct way up and not blocked as this can also do it :)

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2 Answers

When turning on dishwasher it just fills the base with water, tried manually draining and pressing reset buttons to no avail


Most dishwashers kick on a valve to fill with water.
There's a float in there somewhere that triggers the shut off to the filling water.
Once water reaches this cut off level the pump should be throwing water thru the wash arms.

If base isn't filling to capacity...Id look to the drain valve.
If it fills to capacity and stops...the pump may be out or something is obstructing it.

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Here is a tip that will help you to find out why water will not come into the dishwasher...

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If you are noticing that the dishes are not clean, then there are a few things to check for. Check the soap powder if it's kept in a dry environment. Also try replacing the powder with something like a gel or liquid. Next thing to check for is the water pressure and fill valve. Check if the water is filling in and the spray arms are throwing the water with enough pressure. Try and listen to the sound if you hear a proper spraying action sound.

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Water inlet valve is responsible for filling water in your dishwasher, when that goes bad either the dishwasher wont fill at all or will fill the water slowly. Please check the inlet screens and also try to clean the water lines for any clogs/obstructions. Please get back to me if you have any other questions.

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The water which has activated the antiflood device is actually underneath the appliance it is held in the sump tray and this has to be drained before the A.F.D.will cancel.You will have to remove the dishwasher to get at the underneath but when you have got rid of the water you will still have to trace what caused it.The seal on the circulation pump could be a suspect or a pin hole in the drain hose.

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1 Answer

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first of all, i'm gonna guess that the water supply under the sink is turned on.
the water you hear is the left over water from a previous cycle. there is always some left in the hoses after it drains, just like your washer.
this is 1 of 2 things. either your float is stuck in the up position or your water inlet valve is malfunctioning. the float is the quick and easy fix. the float is somewhere inside your dishwasher. it tells the water to stop coming in when it reaches a certain height, just like your toilet. it could look like anything, but most likely a cone or a little hat. just grab it and try to move it up and down. it should slide freely. it was probably stuck up and your handling will have solved the problem. we hope.
if the float was ok, the inlet valve needs checked or replaced. it is under the machine and has the water supply line hooked up to it. good luck

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