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I am afraid you cannot print if (any) one of the cartridges is empty. Here is a screen capture from the properties of my MFC. At the bottom of the picture it says in French : Le MFC arrêtera l'impression Couleur/échelle de gris lorsqu'une ou plus des cartouches d'encre sera vide.
What it say in English is as follows: The MFC will stop printing in Color/Gray scale when one or more of the ink cartidges is empty.
Open the properties of the MFC. Under "Advanced" Tab Click the Printing Defaults at the bottom left. At the bottom of the window that pops up you will see the information that I translated for You.
You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.
Excellent question. Wish I had the answer. I have the same problem with the MFC-7440N. I hook up my old HL 1240 and it prints them fine, so I now use two printers - one for envelopes and one for normal printing. I contacted Brothers and was told that it was not the printer, but the Application. If so, then why does my old Brothers printer work? They do not have the answer.
What model - Epson under heading. Brother as you speak, you speak of ink but also of a drum, machines that use a drum dont use ink. they use toner, so I guess you have a Brother MFC ???? ie 8820. Did you buy gen Brother Drum and Toner?
Is the insides of printer clean or full of powder?
Is there any image?
Stop a print halfway in machine and see if mark only occurs after paper has traveled threw the fuser (the hot bit at rear)