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Home telephone not working but I can still use my broadband on line computer

I HAVE TRIED BT THEY SAY MY LINE IS OK BUT BOTH OF MY PHONES WILL NOT WORK I HAVE TRIED DISCONNECTING EVERYTHING EXEPT THE PHONE IN THE BT SOCKET STILL WILL NOT WORK.

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  • ALLBOWLEY Sep 07, 2008

    MY BROADBAND TISCALI LINE IS WORKING THOUGH

  • Anonymous Jan 07, 2009

    When I turn on my computer which is connected to broadband, our phones will not receive calls, nor can we dial out. I have tried unplugging everything and putting on new filters - no go.

    It was working fine but only suddenly developed this problem.

  • Anonymous May 21, 2009

    Doesn't accept incoming calls - you can phone out and the broadband is working

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Phone line is dead but broadband works perfect

Posted on Jul 19, 2010

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Have purchased this producct plugged it in no ringtone no flashing to indicate incoming call have operational line with dialing tone, help please asap as only line into work


I am assuming that you can hear dial tone on the handset, and you can make calls on the phone. If this is correct, then I would recommend contacting BT and getting the phone replaced with one that works. http://www.bt.com/help/home/landline.html

Apr 16, 2015 | BT Duet 210 Corded Telephone - White

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Cancel bt house phone but keep my internet


Unless there's cable in your area, you've had it. You cannot get broadband supplied to a dead telephone line.

Alternatively, consider MiFi (4G to a special router).

Feb 13, 2015 | BT Phones

1 Answer

How do i get volume on my binatone 3325 handset


Press C/8 to unmute the microphone.

complete installations
Plug the power adapter
& line cord
into the base station.
Plug the power adapter into a 230Vac, 50Hz
mains socket, the other end of the line cord
into your telephone line socket.
Warning: Always use the line cord provided in the box.
Other line cords may not be compatible and may not work.
Warning: Only use the power adapter supplied.
Others will result in non-compliance with the safety
specification EN60950, and will invalidate any approval
given with this apparatus.
Warning: The Base unit needs mains power for
normal operation, not just for charging the handset batteries.
Installing and charging the batteries
Slide open the battery compartment cover.
Place the 2 batteries with the correct polarity,
as shown.
Slide the battery compartment cover back.
Put the handset on the base and charge for
15 hours before first time use. The handset
beeps when charging starts.
Warning: Only use the AAA size NiMH rechargeable
batteries.
If you have a Broadband Line
If you connect your telephone to a line with a broadband connection, you will need to
insert a micro-filter between the telephone and the telephone line, otherwise you may
get interference between the telephone and the broadband, which could cause
problems.
In a home with broadband, every telephone must have a micro-filter connected, not just the one at the telephone point that your modem is connected to.
If you need more broadband micro-filters, contact your broadband provider.

Connection and Conditions for use:
You can connect your phone to a direct exchange line (DEL) on a local
exchange with its own phone number; to an extension socket
connected to a DEL; or to an extension on an approved compatible
PBX. Do not connect as an extension to a payphone.
The ringer equivalence number (REN) of all equipment (phones, fax
machines, modems, etc.) connected to an exchange line must not add
up to more than 4, otherwise one or more of them may not ring and/or
answer calls correctly. This phone has a REN of 1, and most other
telephones have a REN of 1 unless marked otherwise.
Handset - Base Connection
1) When purchased, all handsets are already registered to the base unit
and should link to it when they are all powered up.
2) To use your cordless handset and base unit together, you must be
able to establish a radio link between them. The signal between the
handset and the base is in accordance with the normal standards for
a DECT phone: Maximum range up to 300 metres outdoors or 50
metres indoors. Be aware that:
> Any large metal object, such as a refrigerator, mirror or filing cabinet,
between the handset and the base unit may block the radio signal.
> Other solid structures, like walls, may reduce the signal strength.
> Other electrical equipment may cause interference and/or affect the range.
3) Do not place close to another telephone, a TV or audio equipment - it
may cause interference.
4) Out of Range warning. If you hear a warning tone during a call,
and/or the sound in the earpiece becomes faint or distorted, you may be
going out of range of the base unit, so move nearer to the base unit
within 20 seconds, otherwise the call may be cut off.

Jul 20, 2014 | Phones

1 Answer

Caller display doesn't work


From the BT website...

"If you are using your phone on a broadband line make sure you fit an ADSL microfilter between the telephone line cord and the telephone socket."
I'm guessing you have one on the landline, probably next to the router but not the handset base :-)
Why is my Caller Display not working Help BT com Help

Apr 23, 2014 | Phones

1 Answer

Audioline AL5101 Turning off broadband when answered.


you should have an asdl filter that you hook up to your modem but what they dont tell you is that you also need to fit one to the incoming box (where the phone line comes into your house) just plug the asdl filter into the hole in the wall and plug the phone line into the asdl filters corrisponding socket and that will stop it cutting off the broadband i had to do this as well and now when the phone is answered the broadband stays on. hope this helps.

May 26, 2009 | Audioline Phones

1 Answer

DCT 646


If you have a phone that works off a broadband modem, that is a VoIP phone. That will not work with a home phone line. I'm assuming Verizon is your local Telephone carrier that provides your local dial tone.
The broadband modem would have the phone number of whatever VoIP phone service you have.

Dec 16, 2008 | Uniden DCT646-2 Cordless Phone

1 Answer

Can Siemens optiPoint 500 phone be used at home


An "Optipoint 500" phone can not be used at home!
It is a digital phone, specifically designed for Siemens digital phone systems. Do not plug it in at home. That could damage the phone or may knock your phone line off.

However you can use a "Optipoint 500 IP" phone at home for voice over IP calls. But this would be connected into your broadband router and would connect via the web to your companys Siemens phone system.

Nov 25, 2008 | Siemens optiPoint 500 Standard Corded...

1 Answer

BT phone and broadband from sky...ok i cant make or receive phone calls.bt say that they checked the line and it shows no faults..ive tried different phones on line but no joy, interactive on sky box also...


Not a total solution, but a reason , perhaps.

I have both BroadBand and Telephone from BT.

In the past they always billed you with one bill. also if your phone was cut off due to lack off payment so the BB went off also.

they have now split their billing system - and services- into two separate identities, meaning that the phone could be cut off for calls yet your Broadband will still work and vice versa.

So, i would say the problem lies with BT , even though you have ordered your BB from Sky they still have to ask BT to setup your service at the exchange. It seems that they have not checked your service for both BB and phone.

I recently had my phone cut off (BT's 'direct debit 'accident'!) but my BB worked throughout the fortnight it took them to resolve where my paid bill money was!..

So. Call your main service provider (that would be Sky if you get no bills from BT) and tell them your phone service has most certainly NOT been activated.

I recently spent 17 hours over 3 days speaking to 23 customer assistants, before reaching a manager who resolved a similar issue for me at BT.

Under their new setup BB personel cannot see your phone account and phone personel cannot see your BB account - and we get charged over 1/3rd more for this mayhem . their reason explained to me as "having everything on one bill was confusing some customers so you now have two accounts and two bills for everything" !!

your socket is fine as you have enough connection for BB which takes more bandwidth than a voice line.

Basically you have some corporate customer service red tape to hack through.

Good luck

Nov 08, 2008 | Phones

1 Answer

No ring on phone


check that you have master type socket

Jun 02, 2008 | Phones

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